Job Description In this role for 90/hr, the ITSM Business Analyst will serve as the bridge between internal stakeholders and the ServiceNow implementation vendor. Day-to-day responsibilities include documenting current service desk workflows, identifying gaps in categorization and automation, and organizing support processes to enable a more structured and scalable environment. The BA will work closely with stakeholders to define issue categories, fulfillment paths (e.g., hardware requests like laptops), and service catalog items. They will prepare detailed requirements and spreadsheets, guide the vendor through business processes, and support integration setup. The BA will also help drive adoption by leveraging their deep understanding of Service Desk functionality to design user-friendly workflows that promote self-service and community engagement. Operating in a lean environment, they’ll balance strategic planning with hands-on execution, ensuring that informal support channels are transitioned into formalized, trackable workflows within ServiceNow. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements - 10+ years' experience in a business analyst role focusing on IT service management, capable of leading the interaction between internal technical stakeholders and the vendor   ○ i.e. documenting current-state workflows, identifying gaps, and translating them into actionable requirements  - Strong understanding of ServiceNow integrations and supporting end-to-end service management, including workflow design and service catalog development  - Strong understanding of Service Desk operations, end-user support models, and ITIL principles  - Skilled in creating and managing requirements documentation, process maps, and data spreadsheets for vendor collaboration Bachelor's Degree in related field Background in asset management or hedge fund environments, ideally with exposure to front-office, middle, or back-office operations and service management processes