Empowering YOU – to break new ground! As part of the global NTT DATA Group, one of the top 5 IT service providers worldwide, we specialize in value-added SAP solutions. At NTT DATA Business Solutions, our focus is SAP Consulting, SAP Development, Managed Cloud Services, and Application Management Services (AMS) & Technology. Across the globe, we support customers in their digital transformation from start to finish. OUR RECIPE FOR SUCCESS: DIVERSITY, OPENNESS, RESPECT, AND TOGETHERNESS. With more than 13,000 employees from 64 nations in over 29 countries, our diverse workforce reflects our values. People are and will always be vital to our mission, playing a decisive role in everything we do. ARE YOU READY TO BREAK NEW GROUND? **Location:** Malaysia What makes us special: ■ **Team-oriented corporate culture, collaboration as equals** and **steady knowledge transfer** ■ **Family-friendlines** (e.g. Childcare Center, paternity and maternity leave) ■ **Diversity & Inclusion** (e.g., various initiatives & communities) ■ **Flexible working hours** – depends on team and department ■ **Inhouse Academy** with a variety of professional technical training, soft skills training, SAP Learning Hub, and certification opportunities ■ **Company health benefits** (e.g. Medical Insurance for family member, Health Insurance, Optical and Dental Benefits, parking) Do you love challenges? + To design, develop, and integrate ServiceNow solutions to meet business needs, bridging the gap between technology and business strategy + Creating robust, scalable platform + Identify opportunities for automation and optimization, while spanning ServiceNow best practices, technical implementations, and strategic digital transformation + Collaboration with stakeholders within both NDBS and the NTT DATA Inc. group + Understanding of overall architectural and landscapes setup of other 3rd party tools provided by the Service Management or IT layer, including legacy solutions + Data model design, its adoption and further enhancements + Ensuring good practice is followed in the ServiceNow platform, specifically knowing when customization is relevant vs using standard out of the box + Close cooperation in an international development team and matrix driven organization + Constant development in the technological and personal field Convince us with your potential! + Experience in a global implementation where cross departmental or regional governance is a must + Deep understanding of ServiceNow CSM and ITSM modules as well as platform is a must + Deep understanding of ServiceNow data model (CMDB and CSDM) is a must + Good understanding of ServiceNow ITOM is an advantage + Deep understanding of integration hub + Working knowledge of Automation centre / workflows is an advantage + Practical experience development based on RIA technology & frameworks, for example: Angular JS, JavaScript, Python, Perl, HTML, CSS is an advantage + Practical experience in integration of various platforms / products into one solution, for example using middleware, scripts, synchronous and asynchronous APIs + Experience with GIT SCM and agile software development + Good written and spoken English knowledge