Job Description Insight Global is searching for a ServiceNow Application Architect for one of their large telecom customers. This person will join the infrastructure operations teams responsible for helping lead the day-to-day design and delivery of a ServiceNow implementation. This architect will translate business and operational requirements into scalable platform architecture, data models, integrations, and secure configuration standards. They work closely with stakeholders, developers, and process owners to define the target operating model, prioritize the backlog, and ensure solutions align to TM Forum frameworks (e.g., process and information model alignment) for telecom/OSS-BSS service management. On a typical day, they review requirements and user stories, guide development decisions, validate designs in workshops, and troubleshoot integration or data issues across systems (APIs, CMDB, identity, monitoring, etc.). This position is fully remote, Monday-Friday 8:00AM EST-5:00PM EST. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements Experience working as a ServiceNow Application Architect Knowledge of the TM Framework Experience designing and governing ServiceNow implementations, including CMDB/CSDM, Flow Designer, IntegrationHub, ACLs/roles, and environment strategy (dev/test/prod, upgrades) Strong integration & data modeling skills specifically designing REST/SOAP integrations, aligning external systems to ServiceNow data models, and ensuring clean, scalable data flows across OSS/BSS and enterprise platforms Previous telecom experience Excellent communication skills