Work where every moment mattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemPosition SummaryWe are seeking a senior level ServiceNow HRSD Administrator who will be responsible for the administration configuration and ongoing support of the ServiceNow Human Resources Service Delivery HRSD platform This role partners closely with HR IT and business stakeholders to ensure HR services are delivered efficiently securely and in alignment with organizational policies and best practices Works directly with business stakeholders to understand requirements design solutions and develop and configure all platform changesPosition ResponsibilitiesKey Areas of ResponsibilityPlatform Administration Configurationmiddot Administer configure and maintain the ServiceNow HRSD application includingo Case and Knowledge Managemento Employee Service Centero HR Catalog and workflowso Lifecycle Eventsmiddot Manage users roles groups ACLs SSO and LDAP configuration in alignment with HR security and data privacy requirementsmiddot Plan and execute platform upgrades ensuring customization compatibilitymiddot Monitor platform health performance and utilizationmiddot Configure forms fields UI policies business rules client scripts workflows and notificationsHR Process Supportmiddot Translate HR business requirements into ServiceNow HRSD solutionsmiddot Support end to end HR processes such as onboarding offboarding benefits and payroll inquiriesIntegration Data Managementmiddot Support integrations between ServiceNow HRSD and other HR systems eg HRIS identity management toolsmiddot Monitor data quality perform audits and ensure accurate reporting and complianceIncident Request Change Managementmiddot Provide Tier support for HRSD incidents and service requestsmiddot Troubleshoot and resolve platform issues performance concerns and defectsmiddot Support upgrades patches and releases including testing and validationReporting Continuous Improvementmiddot Create and maintain reports and dashboards for HR and leadershipmiddot Identify opportunities for automation optimization and improved user experiencemiddot Stay current with ServiceNow releases HRSD enhancements and best practicesWork where every moment mattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemPosition SummaryWe are seeking a senior level ServiceNow HRSD Administrator who will be responsible for the administration configuration and ongoing support of the ServiceNow Human Resources Service Delivery HRSD platform This role partners closely with HR IT and business stakeholders to ensure HR services are delivered efficiently securely and in alignment with organizational policies and best practices Works directly with business stakeholders to understand requirements design solutions and develop and configure all platform changesPosition ResponsibilitiesKey Areas of ResponsibilityPlatform Administration Configurationmiddot Administer configure and maintain the ServiceNow HRSD application includingo Case and Knowledge Managemento Employee Service Centero HR Catalog and workflowso Lifecycle Eventsmiddot Manage users roles groups ACLs SSO and LDAP configuration in alignment with HR security and data privacy requirementsmiddot Plan and execute platform upgrades ensuring customization compatibilitymiddot Monitor platform health performance and utilizationmiddot Configure forms fields UI policies business rules client scripts workflows and notificationsHR Process Supportmiddot Translate HR business requirements into ServiceNow HRSD solutionsmiddot Support end to end HR processes such as onboarding offboarding benefits and payroll inquiriesIntegration Data Managementmiddot Support integrations between ServiceNow HRSD and other HR systems eg HRIS identity management toolsmiddot Monitor data quality perform audits and ensure accurate reporting and complianceIncident Request Change Managementmiddot Provide Tier support for HRSD incidents and service requestsmiddot Troubleshoot and resolve platform issues performance concerns and defectsmiddot Support upgrades patches and releases including testing and validationReporting Continuous Improvementmiddot Create and maintain reports and dashboards for HR and leadershipmiddot Identify opportunities for automation optimization and improved user experiencemiddot Stay current with ServiceNow releases HRSD enhancements and best practicesEducationmiddot Bachelorrsquos degree in Information Systems Human Resources Business Administration or related fieldExperiencemiddot years of progressive experience in ServiceNowmiddot Proven experience with HRSD modules Case Management Lifecycle events Journeys Knowledge managementmiddot Multiple full lifecycle ServiceNow implementations from requirements through deploymentmiddot Track record of post implementation platform optimization and stabilizationmiddot Experience with upgrade management import sets data sourcesLicensure Certification Registrationmiddot Certified ServiceNow System AdminKnowledge Skills and Ability Requirementsmiddot Strong configuration knowledge Forms Lists Dictionaries ACLs Notificationsmiddot Familiarity with HRSD modules Case Management Lifecycle events Journeys Knowledge managementmiddot Basic scripting JavaScript for light customizationsmiddot Knowledge of security and governance practicesmiddot Strong background in business analysis and requirements gatheringWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentEducationmiddot Bachelorrsquos degree in Information Systems Human Resources Business Administration or related fieldExperiencemiddot years of progressive experience in ServiceNowmiddot Proven experience with HRSD modules Case Management Lifecycle events Journeys Knowledge managementmiddot Multiple full lifecycle ServiceNow implementations from requirements through deploymentmiddot Track record of post implementation platform optimization and stabilizationmiddot Experience with upgrade management import sets data sourcesLicensure Certification Registrationmiddot Certified ServiceNow System AdminKnowledge Skills and Ability Requirementsmiddot Strong configuration knowledge Forms Lists Dictionaries ACLs Notificationsmiddot Familiarity with HRSD modules Case Management Lifecycle events Journeys Knowledge managementmiddot Basic scripting JavaScript for light customizationsmiddot Knowledge of security and governance practicesmiddot Strong background in business analysis and requirements gatheringWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment