This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you looking for a role where your attention to detail and communication skills directly impact customer satisfaction? As a Serviceability Specialist I at Spectrum, you’ll support our Care and Field Operations teams, acting as the bridge between customers and service availability. Your contributions will ensure timely, accurate information and enhance the overall experience for both residential and commercial clients.

How You’ll Make an Impact

Investigate and process serviceability requests using research and effective listening to gather all necessary informationClearly explain serviceability findings and information to internal teams, empowering representatives to deliver timely and positive customer resolutionsAccurately build and update addresses in billing databases while following company protocols and business rules to support one-call resolutionCollaborate with management and various departments to resolve serviceability issues on behalf of customersMulti-task by managing inbound phone queues, email requests and outbound follow-up calls while performing required reporting dutiesMaintain and protect confidential information to safeguard Spectrum and our customersMeet or exceed department goals and objectives while adapting to a high-volume, fast-paced environment

What You’ll Bring to Spectrum

Required Qualifications

Education

High School Diploma or equivalent

Experience

1 year call center customer service experience1 year in cable or related telecommunications or broadband industryExperience with cable industry software

Skills

Ability to read, write, speak and understand EnglishClear and effective oral and written communication skillsAbility to communicate with all levels of management and personnelStrong multitasking abilitiesEffective prioritization and organizational skillsSound judgment and initiativeProficiency with personal computers and software applications such as word processing and spreadsheetsAbility to work independently and remain detail-oriented with a high degree of accuracyAbility to stay organized and calm under pressureKnowledge of cable billing, operations and accounting proceduresKnowledge of cable television products and servicesAbility to work while seated for prolonged periods

CSD105 2026-74724 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13526 Business Unit: Customer Operations Zip Code: 63074

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.