Service Technician III **POSITION SUMMARY:** In-house repair AE's product at repair work bench, provide customer technical support over the telephone or email when needed. Thisjobincludes:RMA repair & refurbishment,ECOupgradeandtechnical trainingsupport.TheBench/Serviceengineerwill solve and provide technical solution forcustomer return RMA unit, this RMA repairing involving fromsimple failuresuntilcomplex multi-interaction scenariosin theAE productsfromcustomer’s return RMA units. **ESSENTIAL RESPONSIBILITIES:** 1. Hand on troubleshoots and repairs most of the products produced by AE. 2. Troubleshoots electronic systems to determine cause and remedy for malfunctioning. 3. Solves problems and communicates on technical and service related issues via telephone oremail. 4. Conducts semi-routine engineering and detailed experimental tests if needed. 5. Ensure service operation management dashboard goal and objective always meet the target setting. 6. Demonstratesqualityworkmanshipand high efficiencyin all work areas. 7. Performs calibration checks on electronic instruments. 8. Commit to customer repair OTD and RMA repair quality achievement. 9. Responsible to record all require RMA repair task in the SAP。 10. Able to provide and write a summary repair failure report. **WORK ENVIRONMENT:** 1.Works in a noisy and fast-paced manufacturing/engineering lab environment. 2. Completes many repetitive tasks that include the use of electronic assembly equipment. 3. Operates sampling and real time oscilloscopes, pulse generators, meters, power supplies and special test fixtures. 4. Troubleshoots high voltage power supplies. 5. Works under limited supervision. 6. Overtime may be necessary from times of time but increased depending on demand **SKILLS:** 1.Ability to analytically interpret electronic circuit performance to debug and repair AE products. 2. Ability to read PCBA circuit schematics and blueprints. 3. Ability to exercise good judgment to resolve problems. 4. Ability to work independently. 5. Ability to balance many priorities at one time. 6. Ability to remain self-motivated. 7. Ability to theoretically understand problems. 8. Excellent computational skills. 9. Soldering, network analyzer knowledge and skills are needed. **EXPERIENCE:** **Essen** **tial:** - At least 1-2 years ofworkingexperience in digital and analog electronics and knowledgeinswitching power supplies. -Working knowledge inRF and DC power products: Hands-on technical trouble-shooting; operation of sampling and real time oscilloscopes, waveform generators, spectrum andnetwork analyzers, power supplies, RF and DC fixturing for power supply characterization. **Desirable:** Prefer a minimum of 18 months ofrepair/FAexperience on AE products.Product trouble-shooting to board level. Experience with industry "standards" and competitive product experience. **EDUCATION:** **1.** Technical College, Associate of Applied Science degree or equivalent education and/or working experience in related field. 2. Electrical safety training (additional company safety courses may be required). **JOB LEVEL DETAIL (if applicable)** Please delete this section if levels do not apply to the job. **Job Level Title** **Requirements/Description** Service Technician I Major in Electronic/Electrical fromCollegeor equivalent education orat least 1-2 years working experience related field service or from manufacturing line obtained an electrical circuit repair and failure analysis knowledge. Service Technician II Major in Electronic/Electrical from College or equivalent education or at least 2-3years working experiencerelated field service or from manufacturing line obtained an electrical circuit repair and failure analysis knowledge. Able totrouble-shoot power supply product and failure analysis. Master operating skills in DMM, Oscilloscope, and understand product circuit diagram or schematic . Familiar with RFG generator ,DC and Matched products trouble-shooting skill and failure analysis knowledge. Electronics trouble-shooting knowledge orequivalent statistical, problem-solving methodology. Service Technician III Major in Electronic/Electrical from College or equivalent education or above 3-5years of working experiencein related service field or manufacturing in electrical circuit repair and failure analysis field. Able totrain new hire technician in power supply product failure analysis and trouble-shooting. Master operating skills in DMM, Oscilloscope, and understand product circuit diagram or schematic Specific product knowledge which enables effective failure analysis. Electronics trouble-shooting knowledge orequivalent statistical, problem-solving methodology. Familiar with RFG generator ,DC and Matched products trouble-shooting skill and failure analysis knowledge. Technical Specialist Major in Electronic/Electrical from university graduated or equivalent College education with > 5 years of working experience in related service field or manufacturing in electrical circuit repair and failure analysis field. Able to train new hire technician in power supply product failure analysis and trouble-shooting. Master operating skills in DMM, Oscilloscope, and understand product circuit diagram or schematic Specific product knowledge which enables effective failure analysis. Electronics trouble-shooting knowledge or equivalent statistical, problem-solving methodology. Familiar with RFG generator ,DC and Matched products trouble-shooting skill and failure analysis knowledge.