Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane\u00AE\u00A0and\u00A0Thermo King, \u00A0sustainability is not just how we do business\u2014it is our business. \u00A0Do you dare to look at the world's challenges and see impactful possibilities? \u00A0Do you want to contribute to making a better future? \u00A0If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.\u00A0

We boldly go.

Where is the work:

Field-based: Work is conducted on-site at customer locations.

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Position Overview:\u00A0

The Service Technician is responsible for providing exceptional customer service and technical support. This role plays a crucial role to deliver the highest standards of service in the most efficient manner to maintain customer plant and equipment as installed on site covered by our maintenance and service contract. The goal is to maximize service technician productivity and enhance the overall customer experience and improve operational technical processes.\u00A0

Key Responsibilities:\u00A0

Customer and Technical:\u00A0

Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.\u00A0\u00A0Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.\u00A0Build and maintain strong relationships with customers, acting as a trusted point of contact.\u00A0Collaboration with Service desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.\u00A0Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.\u00A0Reporting and Analysis: Generate regular reports on completed invoiced work orders.\u00A0\u00A0Customer Relationship Management: Foster strong relationships with customers through exceptional customer service.\u00A0\u00A0Communications with supervisors, regions service managers and senior technicians, and customers on updates and to drive continuous improvement.\u00A0

Internal Controls and Administration:\u00A0

Proven experience in service or field-based technician role.\u00A0Strong knowledge of customer service principles.\u00A0Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences\u00A0Effective communication skills\u00A0Analytical thinking and problem-solving abilities.\u00A0Proficiency in using, Apps, diagnostic software, and MS Office Suite.\u00A0\u00A0

Skills and Capabilities:\u00A0

Knowledge of manufacturing industry an advantage\u00A0People and communication skills with a positive mindset\u00A0Able to work with minimal supervision.\u00A0Appropriate skilled based certificates with F-Gas\u00A0Able to cover standby and call outs on a planned scheduled basis to include weekday, weekends and bank holidays\u00A0\u00A0Proficient in using Microsoft Office Suite.\u00A0UK Drivers licence as a company vehicle will be allocated\u00A0Right to Work status confirmed for Country of application.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.