Company Description

Robert Bosch East Africa is a growing region of the Bosch group present in Kenya. We operate in the business divisions of Mobility Aftermarket, Power Tools and Home Comfort.

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch!

Job Description

You will be required to perform after‑sales service for the Industrial Boilers business across East African countries while being based in Kenya. Engage in regular visits to industrial customers to strengthen relationships, enhance customer satisfaction, and build confidence in our service capabilities. Promote and sell service offerings including maintenance solutions, service contracts, and spare parts. Ensure consistent customer support, identify service opportunities, and contribute to long‑term business growth through reliable and proactive after‑sales engagement.

Direct responsible for Boiler operation quality in area of intervention.Handle existing maintenance contractsAnswer to customers' requests for troubleshootingSupervision and Commissioning of new BoilersElaborate reports from each customer visit, with recommendations for spare parts and retrofitsClose contact with Boiler experts in Germany

Qualifications

Required Knowledge, Competencies and Attributes

Academic and Professional Qualifications: 

Bachelor's Degree or Diploma in Mechanical Engineering or Electrical Engineering is mandatory.

Professional Experience:

A minimum of 5 years of demonstrated professional experience in boiler maintenance and troubleshooting is required.

Core Knowledge and Technical Skills:

 Boiler maintenance, installation, and troubleshootingProven capability in customer relationship management and commercial acumenProficiency in English language (speaking, reading, and writing)Demonstrated willingness and capacity to undertake frequent travel throughout African countries

Additional Information

By choice, we are committed to a diverse workforce