A challenging opportunity for an experienced supervisor, based in Brussels.

The Service Team Leader's role is to build long-term professional relations with existing customers, and manage the service technicians. You interact with the customers and the end-users, inspectors and consultants, the technicians, your manager, the sales persons, the KONE Call Center, technical support, the spare back-office administrator and purchasing department, the invoicing team, the HR team. You are at the core of our activities and manage the maintenance activities within your geographical sector.

Responsibilities and key activities:

Ensure customer retention by making sure agreed service agreements are met and that promises to the customer are kept (together with the rest of KONE team)Communicate to customers that promises have been deliveredEnsure that customers' queries are answered on time and with the appropriate attention andmakes sure complaints are solved accurately and on a timely basisYou are accountable for the sales leads volume, quality, and further processing of sales leadsEnsure high quality of service through presence in the field, regular field audits and promoting safety and quality cultureDevelop the competences, motivation and overall performance of the techniciansEnsure that the processes and maintenance methods are followedEnsure the correct level of resourcing in the short-term through absence management and in the mid-term through capacity planning (together with your manager)Accountable for determining and checking technicians’ performance objectives

Who are you:

Fluent in French and Dutch + Working level of EnglishYou are legally entitled to work in Belgium + have a valid driver's licenseYou have a successful experience in the management of a teamPreferably 2 years of experience in a relevant industryYou have commercial feeling and interestsBachelor degree in Engineering or other relevant fieldGood communication skills with basic IT skills

What we offer:

This is a great opportunity for an experienced supervisor or aspiring junior teamleader to join a dynamic company. You will work for a global company and certified Top Employer, with an open company culture where employee development is central and internal mobility is encouraged. You will receive a competitive salary with attractive extralegal advantages (e.g., meal vouchers, company car, net allowance, phone, …) 

To apply for this position please attach your CV and Motivational Letter.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers