**Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.) **Job Description** Are you ready to lead in a role where you can make a tangible impact every day? Thermo Fisher Scientific is looking for an exceptionally dedicated and hardworking individual to join our team in Cambridge as a Lead Service Support Representative. This is an outstanding opportunity to be part of a dynamic team that values integrity, innovation, and collaboration. **KEY RESPONSIBILITIES:** + Coordinate vendor scheduling and lab escorting to ensure timely completion of services. + Manage work orders and resolve issues using CMMS software. + Utilize inventory tools to collect asset data in laboratory environments and maintain strong data quality. + Export and analyze data for accurate cleansing and prepare it for submission. + Ensure complete and accurate data entry into the asset management database. + Develop and maintain positive and professional working relationships with clients and Thermo Fisher staff. + Ensure customer satisfaction, loyalty, and overall asset data integrity and accuracy. + Develop action plans and supervise mechanisms to drive continuous improvement. + Ensure compliance with all regulatory guidelines specific to asset management and services programs. + Drive problem resolution as needed. + Perform other duties as assigned by Thermo Fisher management. **MINIMUM QUALIFICATIONS:** + High school diploma or equivalent required; Associate degree preferred. + 2 + years demonstrated experience in a laboratory operational setting or relevant work experience + Experience in Life Sciences, Healthcare, or related fields. + Previous customer service experience preferred. + Proficiency in reading, writing, and speaking English. + Display a high level of confidentiality. + Strong desire to serve the customer and deliver excellent customer service. + Proficient in handling various responsibilities and meeting timeframes. + Proficiency with computers and Microsoft Office suite, especially Excel. **WHY JOIN US:** + Be part of a company that is dedicated to innovation and excellence. + Work in a collaborative and supportive environment. + Opportunities for professional growth and development. + Make an impact on the world through your work. **BENEFITS:** We offer competitive remuneration, an annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation! + A choice of national medical, dental, and vision plans. + Employee assistance and family support programs, including commuter benefits and tuition reimbursement. + Paid time off (PTO), paid holidays annually, accident and life insurance, and short- and long-term disability in accordance with company policy. + Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan. + Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount. **Apply Today** : If you are passionate about providing exceptional service and have the skills and experience we are looking for, we encourage you to apply. Join Thermo Fisher Scientific and help us make a difference. Thermo Fisher Scientific is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.