**Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office **Job Description** Join Thermo Fisher Scientific to assist customers in finding cancer cures and ensuring food safety. **Location/Division Specific Information** Cramlington, UK How will you make an impact? The Service Support team helps global engineers and specialists with Single-Use Technologies and Bio-production Equipment. What will you do? Support team helps service team provide outstanding customer experience. Role includes responding to inquiries, troubleshooting, and collaborating with other teams. **Key responsibilities include:** + Assisting with customer communications and resolving critical issues + Supervising and following up on spare parts and service quotes, customer purchase orders and customer orders + Coordinating customer demand and direct incoming customer material for inhouse calibrations and/or repairs + Achieving delivery of equipment within the specified delivery timelines + Facilitating execution of projects being implemented at the customer site including RMA and warranty requests + Supervising service contract obligations and facilitate compliance with key performance indicators + Working with regional managers to project delivery schedules and adjust service schedule for resource planning and scheduling + Maintaining Service Database in Salesforce.com How will you get here? **Education** Bachelor's degree or equivalent work experience. **Experience** + Proven ability + Salesforce experience + ERP experience + Customer service experience + Experience in the Biotech/Pharma field a plus! **Knowledge, Skills, Abilities** + Self-directed, persistent and results driven + Able to seek and resolve problems + Ability to work well under timelines + Excellent verbal and written communication skills + Phenomenal teammate, able to work successfully with others At Thermo Fisher Scientific, every one of our outstanding minds has an exceptional story to share. Come on board and be a part of our remarkable mission—empowering our customers to improve the world's health, cleanliness, and safety. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.