Job Description Are you passionate about making a tangible difference in people's lives? Mosaic is looking for a Service Support Specialist to join our mission of relentlessly pursuing opportunities that empower people. In this role, you will be the bridge between our community partners and the life-changing services we provide. Why Mosaic? At Mosaic, we believe in a caring community where everyone has a voice. You will join a culture built on the values of belonging, connection, faithfulness, and grit . As part of our team, you will help ensure that the people we support lead meaningful lives while advocating for their rights. Your Impact As a Service Support Specialist, you will play a vital role in our service delivery by: + Coordinating Care: Managing new referrals and assisting with intake assessments to ensure clients receive high-quality care. + Building Relationships: Fostering strong connections with Managed Care Plans, Case Managers, and community partners. + Supporting Our Workforce: Assisting with the onboarding and coordination of Direct Care Workers (DCW) from hire to assignment. + Ensuring Excellence: Conducting home visits and reviewing service plans to maintain our high standards of care and compliance. + Problem Solving: Managing scheduling changes and researching incidents or grievances to ensure continuous service improvement. Requirements Qualifications + Education: High school diploma or equivalent. + Experience: One year of experience in service coordination or delivery is preferred. + Leadership: Two years of supervisory experience (or equivalent college studies) preferred. + Certifications: CPR/First Aid, Article 9, and Principles of Caregiver certifications. + Skills: Proficiency in business software, excellent professional communication, and the ability to manage complex documents and deadlines. Ready to empower others and grow your career? Apply today to become a vital part of "One Mosaic."