Service Support Engineer, HSBC Technology Services (USA) Inc., Chicago, IL:
Monitor Ansible Automation Platform and Kong and Kubernetes API hosting platform systems operation to detect potential problems. Identify system data, hardware, or software components required to meet user needs. Design, develop and deploy Ansible Playbooks to manage system infrastructure. Perform ongoing hardware and software maintenance operations, including installing or upgrading hardware or software, which includes designing, developing and deploying Python and GO Rest APIs. Verify stability, interoperability, portability, security, or scalability of system architecture, including the design of Self Healing solutions. Collaborate with engineers or software developers to select appropriate design solutions or ensure the compatibility of system components. Build and configure Cloud Infrastructure AWS and GCP (Infrastructure as Code), using Terraform modules. Research, test, or verify proper functioning of software patches and fixes. Configure servers to meet functional specifications. Develop Jenkins Pipelines (Groovy scripts) for continuous integration and deployment and testing of APIs. Document design specifications, installation instructions, and other system-related information. Perform security analyses of developed or packaged software components and integrate DevOps tools with Hashi Vault for secrets management. Configure Monitor and Alerting using App Dynamics. Provide technical guidance or support as needed. Follow or establish functional or system standards to address operational requirements, quality requirements, and design constraints. Communicate technical information through presentations, technical reports, or white papers. Develop Observability Dashboards using Prometheus and Grafana and Splunk. Develop efficient and effective system controllers including Change Automation for Services.
Telecommuting permitted up to 20%.
#LI-DNI
Full time employment, Monday – Friday, 40 hours per week. Pay range: $148,949 to $158,949 per year.