DUTIES AND RESPONSIBILITIES

Customer Service & Front-End Operations

Assist Service Operations Manager with job duties and responsibilities. Champion corporate and division customer service programs to meet or exceed division goals. Direct and supervise front-end operations, including monitoring customer traffic flow, coverage of checkout lanes, and cleanliness of front-end sales floor, restrooms, entryway, and parking lot. Maintain the fresh, full appearance of checkstand merchandisers and ensure cleanliness and proper signage at checkstands. Serve as a cashier when needed. Provide services at the customer service center and ensure understanding of all related functions. Answer and respond to incoming calls appropriately.

Compliance & Policy Enforcement

Ensure compliance with all company policies and procedures, including: Cash Handling Employee Purchase Restricted Product Sale (including alcohol and tobacco) Coupon and Gift Card policies Scan accuracy Supervising minor employees Product Return Policy WIC Sanitation, safety, and security Grooming and dress code standards Report policy violations to store management. Perform all job duties with honesty and integrity in compliance with company policies.

Cash Handling & Financial Controls

Ensure accurate operation and function of the Point of Sale system. Handle and assist with accountability for cash flow requirements including: Safe transactions Issues and pickups Tills Check acceptance and refunds Monitoring cashier funds and handling procedures Work with Scan/FMC Team to correct scanning file problems promptly. May perform duties such as running totals on tills, preparing and proofing daily deposit slips, and completing all front-end forms. Report problems to Service Operations Manager for resolution.

Administrative & Reporting

Assist with various front-end administrative duties as needed. Implement emergency procedures in the event of equipment or software malfunctions. Perform other necessary and required duties as assigned.