Position Summary

The Service Supervisor supports front-end operations by helping ensure excellent customer service, efficient checkout processes, and a safe, well‑organized store environment. This role assists with supervising associates, managing front‑end activities, and reinforcing company service standards while supporting store leadership in meeting operational and customer experience goals.

Key Responsibilities Support daily front‑end operations including checkout flow, staffing coverage, and customer service Assist with supervising, coaching, and supporting front‑end associates during assigned shifts Ensure customer issues are resolved promptly, professionally, and in line with company standards Help manage register operations, cash handling procedures, and loss prevention practices Maintain front‑end cleanliness, organization, and safety standards Support execution of service programs, promotions, and company initiatives Monitor customer traffic and help adjust staffing or lane coverage as needed Step into leadership responsibilities when Store Leadership or Front‑End Management is unavailable Associate Leadership & Support Lead by example to promote a positive, service‑focused work environment Reinforce expectations around customer engagement, accuracy, and productivity Assist with onboarding and training of new front‑end associates Provide ongoing coaching and feedback to support associate development Operational & Compliance Focus Follow all company policies related to cash handling, customer service, and safety Ensure front‑end processes meet audit, compliance, and loss prevention standards Support accurate completion of required documentation and reports Qualifications Previous retail or front‑end experience preferred Prior leadership, lead, or supervisory experience preferred Strong communication and interpersonal skills Ability to remain calm and effective in a fast‑paced environment Customer‑focused mindset with strong problem‑solving skills Physical & Scheduling Requirements Ability to stand and move throughout the store for extended periods Ability to assist with light lifting as needed Flexible availability, including evenings, weekends, and holidays