DUTIES AND RESPONSIBILITIES Customer Service & Front-End Leadership Assist the Service Operations Manager with daily job duties and responsibilities. Champion corporate and division customer service programs to meet or exceed division goals. Direct and supervise front-end operations, including: Monitoring and directing customer traffic flow Ensuring adequate lane coverage Maintaining cleanliness and appearance of the front-end sales floor, restrooms, entryway, and parking lot Checkstand & Merchandising Standards Maintain a fresh, full appearance of checkstand merchandisers. Maintain clean and organized checkstands with proper signage. Compliance & Policy Enforcement Comply with—and ensure team compliance with—Company policies and procedures, including: Cash handling and employee purchase policies Restricted product sales (alcohol/tobacco) Coupon and gift card policies Scan accuracy Supervising minor employees Product return policy and WIC procedures Sanitation, safety, and security standards Grooming and dress code standards Check acceptance procedures Report policy violations to store management. Cash Handling & Financial Controls Ensure accurate operation and functionality of the Point of Sale (POS) system. Assist with cash flow accountability including: Safe transactions Issues and pickups Tills and cashier fund-handling procedures Check acceptance and refunds Collaborate with the Scan/FMC team to ensure scanning file issues are corrected promptly. May perform tasks such as: Running totals on tills Preparing and proofing daily deposit slips Completing all Front-End forms Reporting issues to the Service Operations Manager Customer Service Center Understand all customer service center functions and provide services as needed. Answer and respond to incoming calls appropriately. Operational Support Serve as a cashier when needed. Perform all job duties with honesty, integrity, and full compliance with Company policies and procedures. Perform other necessary and required duties as assigned.