Duties and Responsibilities Customer Service & Front-End Leadership Support the Service Operations Manager with daily responsibilities and assigned tasks. Champion corporate and division customer service initiatives to consistently meet or exceed service expectations. Monitor and guide front‑end operations, including customer traffic flow, lane coverage, overall cleanliness, and appearance of the checkstands, front-end sales floor, restrooms, entryway, and parking lot. Serve as a cashier as needed to support business demands. Front-End Merchandising & Presentation Ensure checkstand merchandisers maintain a fresh, full, and organized appearance. Maintain proper signage and cleanliness throughout all checkstands. Compliance & Policy Adherence Comply with—and ensure team compliance with—all Company policies and procedures, including but not limited to: Cash handling Employee purchase policy Restricted product sales (alcohol and tobacco) Coupon and gift card policies Scan accuracy Supervising minor employees Product return policy WIC procedures Sanitation, safety, and security Grooming and dress code standards Check acceptance procedures Report all policy violations to store management promptly. Point-of-Sale & Cash Management Ensure accurate operation and functionality of the Point‑of‑Sale (POS) system. Assist in managing cash flow requirements, including safe transactions, till issues and pickups, check acceptance, refunds, and cashier cash-handling practices. Partner with the Scan/FMC Team to resolve scanning file discrepancies in a timely manner. Administrative & Operational Support May perform administrative tasks such as: Running totals on all tills Preparing and proofing daily deposit slips Completing all front‑end forms Report any operational issues to the Service Operations Manager for resolution. Customer Service Center & Communication Understand all aspects of the Customer Service Center and provide services to customers as needed. Professionally answer and respond to incoming phone calls. Professional Conduct Perform all responsibilities with honesty, integrity, and in full compliance with Company policies and procedures. Carry out all other duties as required.