Duties and Responsibilities Front-End Leadership & Support Assist the Service Operations Manager with daily job duties and responsibilities. Champion corporate and division customer service programs to achieve or exceed customer service goals. Help direct and supervise all front‑end operations, including: Monitoring and managing customer traffic flow Ensuring adequate lane coverage Maintaining cleanliness and appearance of the front end, restrooms, entryway, and parking lot Ensure checkstand merchandisers are fresh, full, and well‑maintained, including proper signage and cleanliness. Compliance & Policy Adherence Comply with and ensure team compliance with all Company policies and procedures, including: Cash handling Employee purchase rules Restricted product sales (alcohol/tobacco) Coupon and gift card policies Scan accuracy Supervising minor employees Product return procedures WIC requirements Sanitation, safety, and security standards Grooming and dress code standards Check acceptance procedures Report any policy violations to store management promptly. Point of Sale (POS) & Cash Management Ensure accurate operation and functionality of the Point of Sale system. Assist with all aspects of cash flow accountability, including: Safe transactions, issues, pickups, and tills Check acceptance and refunds Monitoring cashier funds‑handling procedures Partner with the Scan/FMC Team to address scanning file issues quickly. Perform additional front‑end financial duties as needed, such as: Running totals for all tills Preparing and verifying daily deposit slips Completing required front‑end documentation Reporting issues to the Service Operations Manager. Customer Service & Communication Serve as a cashier when needed to support business needs. Understand all functions of the customer service center and provide services to customers as required. Answer and respond to incoming calls in a professional and timely manner. Deliver all job duties with honesty, integrity, and in compliance with Company standards. Other Responsibilities Perform other necessary and required duties as assigned.