**DESCRIPTION** **In this role, you will make an impact in the following ways: ** + **Optimize Technician Performance** By coordinating schedules, assigning work aligned with customer quotes, and monitoring productivity and quality, you'll ensure efficient, high-quality service delivery. + **Develop and Support Your Team** Through coaching, feedback, and performance reviews, you'll foster professional growth and build a skilled, motivated service team. + **Provide Technical Leadership** You'll be the first line of support for technicians, helping resolve issues quickly and escalating when needed to maintain workflow and service standards. + **Ensure Operational Efficiency** Managing service logistics—including materials, equipment, and staffing—you'll drive safe, cost-effective, and streamlined operations. + **Deliver Accurate and Transparent Communication** By reviewing quotes and keeping customers informed of repair status and changes, you'll build trust and ensure customer satisfaction. + **Drive Continuous Improvement** You'll identify and implement process enhancements that respond to evolving customer expectations and organizational goals. + **Maintain High Customer Satisfaction** Monitoring repair timelines and resolving warranty concerns, you'll ensure timely service and build strong relationships with key customers. + **Lead with Accountability and Safety** Supervising installation, service, and repair activities, you'll uphold safety standards and ensure consistent, high-quality execution across your team. **RESPONSIBILITIES** **To be successful in this role you will need the following:** + **Financial Acumen** : Use financial indicators to guide service operations and resource allocation decisions that improve profitability and efficiency. + **Communicates Effectively** : Deliver clear, timely communication tailored to technicians, customers, and internal stakeholders to ensure alignment and transparency. + **Customer Focus** : Build trust and loyalty by resolving issues quickly, keeping customers informed, and delivering high-quality service experiences. + **Directs Work** : Assign tasks strategically, remove barriers, and ensure technicians have the tools and support needed to complete repairs effectively. + **Ensures Accountability** : Set clear expectations and hold yourself and your team responsible for meeting service standards and customer commitments. + **Manages Conflict** : Address disagreements constructively and calmly to maintain team cohesion and focus on service goals. + **Diagnostics Application** : Accurately troubleshoot and resolve equipment issues using guided workflows, tools, and software, ensuring repairs are validated and documented. + **Electronic Service Tool Application** : Select and apply the correct electronic tools to diagnose and resolve service events efficiently and accurately. + **Service Documentation** : Capture and verify all relevant service data in the system to ensure accurate records for customer communication and warranty processing. + **Technical Escalation** : Escalate complex issues appropriately while documenting all steps to ensure seamless handoffs and timely resolution. + **Warranty Process** : Analyze failures, determine coverage eligibility, and submit accurate claims to ensure proper reimbursement and customer satisfaction. **QUALIFICATIONS** **Education, Licenses, Certifications:** + College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required. + This position may require licensing for compliance with export controls or sanctions regulations. **Experience:** + Intermediate level of relevant work experience in a technical field, including team leadership experience, required. **Additional Information/Responsibilities:** + Knowledge of Diesel and/or Nat Gas engines + Knowledge of Power Generation, ATS, and Load bank equipment + Previous experience in a service related field + Previous experience with scheduling service personnel + Familiar with estimating/quoting + Computer Literate; basic understanding of QSOL, Insite, InPower + Knowledge of Cummins/Onan warranty + Previous Supervisory experience (people manager) Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate. **Job** Service **Organization** Cummins Inc. **Role Category** On-site **Job Type** Exempt - Experienced **Min Salary** $88800 **Max Salary** $133200 **ReqID** 2419793 **Relocation Package** No **Cummins and E-Verify** At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.