Service Supervisor
Everon
**_Company Overview:_**
At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.
**Position Summary:**
Responsible for planning, implementing, and managing the activities of the Commercial Service workforce.
**Duties and Responsibilities:**
+ Responsible for planning, implementing, and managing the activities of the Commercial Service workforce.
+ Ensures the Commercial Service group meets company gross profit objectives through field productivity, scheduling, maximizing billings, and controlling costs.
+ Provides adequate supervision and personnel deployment and utilization and materials purchasing and coordination to ensure maximum profit potential.
+ Supervises all indirect cost and expense below budget levels.
+ Accomplishes all commercial Service work within client and company agreed parameters.
+ Provides timely and adequate sales support to ensure service field technicians are fully productive.
+ Responsible for preparing proposals for potential clients.
+ Sets realistic schedule for self and subordinates to ensure maximum utilization of resources and timely completion of tasks.
+ Direct coordinate activities of work force to generate sales at or above company standards.
+ Determines staffing requirements, interview, hire, develop and manage new employees, or oversee those personnel processes. Manage all employee annual performance reviews and month end performance reviews in a timely manner.
+ Prepares budget, manage revenues and expenses, drive new customer acquisitions, ensure great customer service, and manage and prepare reports to document results.
+ Authorize all expenditures handled directly by the department in adherence to company policy.
+ May engineer, plan, schedule, service, program and or install simple to complex fire alarms systems and/or programming panels.
+ Other duties as assigned.
**_Qualifications - External_**
**Education/Certification:**
+ 4 year degree required. Master’s Degree preferred.
**Experience:**
+ 5 – 7 years of business experience in sales and / or operations, with a minimum of 3 years of related Field Leadership experience preferably within the service industry and/ or with security, and previous Business Growth P&L responsibility preferred. Strong understanding of fire, CCTV, security and card access systems, low-voltage systems, installation and testing.
**Skills/Requirements:**
+ Knowledge and experience in organizational effectiveness and operations management.
+ Knowledge of financial and accounting principles and practices.
+ Experience with employee relations, talent management/engagement, team building, customer service, and interpersonal skills.
+ Superior leadership & supervisory skills, excellent time management, planning, and forward-thinking skills.
+ Must demonstrate ability to work with and influence peers and management.
+ Expert familiarity with applicable codes (i.e., NFPA 25 and NFPA 72).
+ Available for travel, which may include nights and weekends to accommodate customer’s schedule.
+ Physical requirements may include but are not limited to climbing up or down ladders, occasional lifting up to 50lbs, stairs, scaffolding, ramps and the like; remaining in a stationary position, often standing or sitting for prolonged periods; moving about to accomplish tasks or moving from one worksite to another; moving in different positions to accomplish tasks in various environments including tight and confined spaces; and general office duties including use of a computer.
+ Ability to read and interpret applicable documents, materials, policies, procedures, etc. as presented in English
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
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