**Position Snapshot** Temporary position Location: Linda-a-Velha Company: Nestlé Portugal Grade: K1 Full-time/Hybrid mode **Position Summary** Nestlé is currently looking for a **Service Specialist** . You´ll be responsible to drive service performance by proactively identifying and resolving potential service issues and proactively communicate issues as identified. **A day in the life of  Service Specialist** + Monitor all physical movements within the transportation plan, ensuring shipments flow as planned and are delivered on time. + Identify potential disruptions early and implement effective corrective actions to maintain expected customer service levels. + Proactively communicate load status and action plans to both internal and external stakeholders. + Apply service strategies, aligning customer segmentation with daily problem‑solving activities. + Identify recurring or systemic issues related to carriers, distribution canters, customers, traffic, weather, etc., and develop sustainable solutions. + Use continues improvement principles and tools to identify performance gaps and drive continuous improvement. **What will make you successful…** + Provision of services in a domestic context, for single or multiple customers. + Domestic transport operations, ensuring efficiency and on‑time performance. + Strong problem‑solving capabilities, providing quick and effective responses to unforeseen situations. + Ability to manage potentially conflicting KPIs, particularly balancing cost vs. service. + Knowledge of Safety, Health and Environment principles, as well as Quality regulations and best practices. + Understanding of end‑to‑end Supply Chain processes.