About the role:
Based in Mulgrave, this is a full-time position reporting to the Service Scheduling Team Leader. The Service Scheduler will work directly with state service teams and liaise with Service Team leadership to plan work and organise fast, effective responses to unscheduled infection control machinery issues. The Scheduler will also collaborate with a small, dedicated team of peers, and support wider Healthcare associates by providing service-related information and detail.
On a day-to-day basis, the Service Scheduler will promote service excellence, deliver customer satisfaction, and provide the necessary support to achieve strong technical and administrative outcomes.
Our Service Team delivers vital frontline support for complex infection control machinery located across the country. This equipment supports critical medical processes in a wide range of health settings, including major regional and metropolitan hospitals, ultimately helping save lives and improve patient outcomes. The work is important and rewarding, and often busy, with priorities that can change quickly in response to customer needs.
The Service Scheduler is a key support role. The efficiency of the Healthcare Service Team depends on having a highly motivated and engaged individual who can communicate effectively with customers, service staff, and technical managers to ensure service requirements are met.

Key responsibilities include:
•    Schedule service work for technicians, predominantly within designated regions of Australia, with occasional broader responsibility across Australia and New Zealand.
•    Receive and log and plan in customer breakdown calls, sometimes escalating them to the technical leadership team.
•    Communicate with customers regarding the status of service work.
•    Monitor, organise, and prioritise workflow.
•    Develop and maintain effective communication between all departments.
•    Work closely with the Service Manager and Service Team Leaders to deliver the regional service strategy.
•    Assist with creating quotations for customer breakdowns.
•    Review completed service work to ensure it is ready for invoicing.
•    Maintain accurate and up to date records and contacts in the ERP system.
•    Liaise with the Purchasing and Logistics teams to ensure parts are ordered and available to complete service work on time.
•    Raise purchase orders for part and equipment suppliers.

You will ideally demonstrate:
•    A positive attitude and a strong drive to deliver high quality customer service.
•    Excellent attention to detail and strong time management skills.
•    The ability to multitask, adapt, and work unsupervised.
•    Excellent verbal and written communication skills.
•    A professional manner and strong telephone communication skills.
•    The ability to communicate effectively, problem solve and build credible relationships with stakeholders at all levels—both internal and external.
 

Preferred technical requirements include:
•    Previous experience as a Scheduler or Service Administrator in a broad and busy role.
•    Strong geographical understanding of Australia.
•    Experience in contract administration or service coordination.
•    Strong coordination and problem-solving skills.
•    High capability in managing competing priorities from multiple stakeholders.
•    Strong written and verbal communication skills.
•    High proficiency in MS Office (Outlook, Word, Excel), ERP systems, and reporting processes.

Life at ECOLAB:
Our three behavioural shifts are People First, One United ANZ Ecolab Team and Owning the Outcome.  
We believe the best teams are diverse and inclusive, there is a world of opportunity that can be found within our growing company, and delivering results and demonstrating teamwork, drives advancement.

Some of the benefits you could enjoy:
•    Flexible Working Arrangements
•    Rewarding company superannuation
•    Health and Well-being Subsidy of $250 per year
•    Purchased Additional Annual Leave option and MY Days bonus leave program
•    Rewarding Bonus and Incentive programs
•    Attractive Staff Product Discounts
•    Access to the Ecolab holiday house in Lake Taupo NZ
•    Employee Stock Purchase Plan

How to apply:
Click APPLY to submit your application.
The preferred applicant will be subject to employment screening by Ecolab or by their external third-party provider.

Get social with us:
If you would like to find out more about us, please find out more at https://en-au.ecolab.com/
#li-anz

Our Commitment to a Culture of Inclusion & Belonging
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.