Job Description:

Instron is a global organization that designs, manufactures, sells and services mechanical testing systems. Our systems are trusted by 95% of the world’s largest manufacturing companies to gather critical data, informing the design of components and materials. You will find that our established strength, commitment to our core values and team focus provides an engaging work environment and offers exceptional opportunities for personal and career development.

Have you ever wondered how a potato chip always has the right crispiness level? Or, how your game controller will survive several drops whether you are excited for your win or upset by a loss? How about eyewear being able to withstand impact forces? Visit Instron’s YouTube Channel  to see our customer’s applications or watch our Culture video at https://www.youtube.com/watch?v=1IC97HOKN-Y. Check out Facebook Watch at https://fb.watch/a8ILPde4GP/ for additional videos.

The Service Sales Specialist (SSS) is a vital member of the Service Sales Group.  The position is responsible for upselling and renewal of Service Contracts and Technical Support Agreements. This role requires the individual to be a highly proactive “can-do” single point of contact for customers and to manage the long-term relationship, in coordination with other regional team members. In this role you will receive training, support and guidance from management, senior colleagues, and other internal departments.

This position offers a competitive salary, hybrid work arrangements once you can work autonomously, plus the opportunity to take advantage of many trainings and certifications offered by the Company. Enjoy a friendly, modern, fast paced working environment with a goal of individual and team growth.

Principal Duties & Responsibilities:

Implement territory sales strategy, in coordination with other members of the regional Management Teams, to maintain and build relationships with existing customers and to identify and qualify prospects.

Prepare quotations and pro-actively contact existing and potential customers to sell/extend their service and/or technical support agreement.

Maintain a positive attitude towards customer relationships with emphasis on responsiveness and ownership of the customers’ requests.

Provides customer support through diligent follow-up to maximize customer satisfaction and ensure customer’s lifetime commitment to our products.

Demonstrate technical competence in service products and applications, ensuring proper sales application to meet customer needs for after-market products and to properly qualify leads for machines.

Populate and maintain information in our systems within the highest standards of data integrity.

Engages in department-wide projects including improvements to efficiency and development of service sales strategy.

Knowledge, Skills and Abilities Required

2- 4 years experience in an inside sales position within a service or technical support organization in a manufacturing environment or equivalent experience. Associates degree in a business-related discipline is a plus, but not required.

Strong computer skills and full command of all MS Office products.

Ability to understand technical information. You will be selling technical services.

Ability to work flexible hours as necessary to attend regional needs.

Must present a professional and energetic presence coupled with strong interpersonal skills.

Customer Service oriented, responsive person with a positive, “can-do” attitude.

Team player - Must be comfortable working as part of a team while achieving individual objectives.

French language proficiency is a plus.

Reports to Service Sales Manager.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.