**Job Family:** Electrification & Automation **Req ID:** 476076 Service Sales ManagerWe empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make a great addition to our vibrant international team.You'll Make an Impact By:Drive Service Revenue Growth: Lead the charge in identifying and securing new sales opportunities within the existing customer base, focusing on aftermarket services and solutions for Medium and Low Voltage Switchgears.Coordinate Service and Technical Support: Act as the primary point of contact for external service vendors, ensuring timely and high-quality service delivery. You'll oversee troubleshooting, maintenance, and repairs, learning from vendors to ensure adherence to service level agreements.Strengthen Customer Relationships: Build and maintain long-lasting customer relationships through proactive communication, ensuring a high level of customer satisfaction and loyalty.Collaborate on Sales Strategy: Work closely with the core sales team to align strategies and achieve revenue targets, leveraging your technical insights to expand the customer service portfolio's market share.Manage Financial and Commercial Aspects: Use your commercial knowledge to understand contracts and optimize service delivery, ensuring financial success in line with sales goals.Facilitate Technical Solutions: Validate vendor-provided diagnoses for complex issues and manage the escalation process to internal R&D teams when specialized support is needed.Your Defining Qualities:Relevant Technical Background: You have a Degree or Diploma in Electrical Engineering, with a strong understanding of Medium and Low Voltage Switchgears and the relevant Singapore market.Proven Industry Experience: You have at least 5-10 years of experience in engineering or switchgear manufacturing, with a focus on technical or service roles.Problem-Solving Skills: You're a strong problem-solver with a proven ability to diagnose and resolve complex technical issues independently.Excellent Communication and Interpersonal Skills: You have very good communication, presentation, and interpersonal skills, essential for both customer and vendor management.Commercial Acumen: You possess commercial knowledge and a solid understanding of contracts, enabling you to manage the business side of service delivery effectively.Proactive and Results-Oriented: You're self-motivated, results-oriented, and capable of working independently as well as part of a collaborative team.What we offerFlexibility: Inclusive and flexible working environment with hybrid and remote options.Welfare: Comprehensive welfare programs and health insurance extendable to your family; professional accident insurance.Growth opportunities: Continuous and individual learning journeys.Inclusive culture: A team culture where you can be yourself.Recruitment Process:CV ScreeningA session with our recruiter to understand your motivation & learning goals1-2 Business InterviewsOffer StageCome join us, and #TransformTheEveryday for everyone!We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.