Job Title: Service Representative Job Description We are seeking a dedicated Service Representative to join our team in Langley. The Service Representative plays a crucial role in supporting company growth by maintaining client accounts and assisting with daily dispatch operations. Responsibilities + Make outbound and receive inbound calls to and from clients. + Coordinate with the field team to ensure timely dispatch and arrival. + Support daily operations across multifunctional teams including sales, operations, and estimating. + Manage scheduling responsibilities. + Build and maintain a diverse sales pipeline aligned with company goals. + Act as the primary contact for client inquiries and resolve issues promptly. + Monitor customer satisfaction and conduct regular check-ins to identify improvement areas. + Foster strong client relationships to secure continuous growth. + Provide pricing and negotiate service agreements/contracts. + Lead strategic planning and forecasting to expand revenue and client relationships. + Identify and secure new clients through networking and referrals. + Collaborate with operations and other teams to ensure seamless service delivery. + Monitor industry trends and competitor activity to adjust strategies. + Manage CRM data to track activities and prioritize opportunities. + Respond to client and field team calls/emails, addressing requirements and issues. + Coordinate field team resources and engage subcontractors when necessary. + Maintain and update client and field team records. + Complete dispatch reports and share findings with operations. + Manage conflicts and resolve issues aligned with company values. + Redirect non-relevant inquiries to the appropriate department. + Communicate client concerns to operations and coordinate with other departments. + Assist Management with developing sales strategies and proposals. + Participate in strategy sessions to review past results and plan improvements. + Support the Health & Safety program and attend safety meetings as needed. Essential Skills + 1 year of B2B sales experience including prospecting targets, creating a sales call sheet, outbound calls/emails, client meetings, relationship development, and sales closing. + Proven success in sales, quantifiable through metrics/numbers. + Proficiency with CRM software and basic MS Office applications. + Strong communication skills with the ability to converse with varying personalities. + Attention to detail and a sense of ownership. + Proactive in foreseeing and mitigating issues. Additional Skills & Qualifications + Driver's license with a clean record. + Project management skills. + Post-secondary education in sales, business, or marketing. + Experience with Monday.com or similar CRM platforms. + Construction experience. Work Environment The position offers a flexible work schedule from Monday to Friday, 9:00 AM to 5:30 PM, with potential for earlier or later hours. Initially, it requires five days in the office with flexibility for remote work as needed. The role involves on-site and road visits for client engagements. Personal protective equipment such as boots, vests, and hardhats will be provided. The workplace is accessible by transit and offers parking facilities. Job Type & Location This is a Permanent position based out of Surrey, British Columbia. Pay and Benefits The pay range for this position is $49920.00 - $49920.00/yr. Workplace Type This is a fully onsite position in Surrey,BC. À propos d'Aston Carter: Aston Carter fournit des solutions de talent de classe mondiale à des milliers de clients à travers le monde. Spécialisés dans la comptabilité, la finance, les ressources humaines, l’acquisition de talents, la chaîne d’approvisionnement et certaines professions administratives, nous étendons les capacités des entreprises à la pointe de l'industrie. Nous nous appuyons sur notre profonde expertise en matière de recrutement et sur notre réseau expansif pour répondre aux besoins évolutifs de nos clients et de notre communauté de talents avec agilité et excellence. Avec des bureaux aux États-Unis, au Canada, en Asie-Pacifique et en Europe, Aston Carter est au service d’un grand nombre d’entreprises du Fortune 500. Nous sommes fiers d’avoir remporté le double diamant ClearlyRated Best of Staffing® pour notre service aux clients et aux talents. Aston Carter est un employeur souscrivant au principe de l’égalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de l’âge, de la couleur, de la religion, des origines nationales, du statut d’ancien combattant, d’un handicap, de l’orientation sexuelle, de l’identité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi. Si vous souhaitez faire une demande d’accommodement raisonnable, tel que la modification ou l’ajustement du processus de demande d’emploi ou d’entrevue à cause d’un handicap, veuillez envoyer un courriel à astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) pour connaître d’autres options d’accommodement. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.