**Job Description:** Instron is a global organization that designs, manufactures, sells and services mechanical testing systems. Our systems are trusted by 95% of the world’s largest manufacturing companies to gather critical data, informing the design of components and materials. You will find that our established strength, commitment to our core values and team focus provides an engaging work environment and offers exceptional opportunities for personal and career development. We are looking for an individual that is a team player with a good attitude and a desire to learn. The main responsibility of the position involves electrical repairs, familiarity with mechanical repairs would be helpful. Most repairs and testing will involve electrical subassemblies to include testing electronics, such as PCBs, consoles, frames, handsets, power amplifiers, extensometers, cable assembling, etc. As part of the repair process, this person will be involved in mechanical assembly repairs to include grips, actuators, motors, pumps and other hydraulic equipment. This person will be responsible for managing customer and FSE (Field Service Engineer) product repairs (RMAs). The Return Material Authorization (RMA) process requires communication with customers and FSE's during the quoting and repair process and report status and progress. This individual must be well organized, detail-oriented, team player, and can multi-task. Our customers are the main focus. **_Principle Duties and Responsibilities:_** + Troubleshoot, quote, repair, and test each repair to assure functionality. + Evaluate, quote, and discuss with customers the progress and status of repairs. + Requires the use of common tools; mechanical or electrical such as voltmeters, oscilloscopes, micrometers, pressure indicators, and common hand tools/test equipment. + In the trouble shooting process, this individual will need to interpret and use engineering drawings, wiring schematics, and technical manuals when necessary. + Interacts with Warehouse and Logistics personnel to ensure timely shipment and proper packaging of items. + Responsible to plan and work within an expense budget and achieve or exceed the stated revenue and margin goals. + Plan and progress customer jobs with minimal supervision. + Be able to update job progress in the service database + Liaison with supply sources or other 3rd part repair facilities. + Recommends change to products or maintenance procedures to improve reliability, maintainability, and/or ease of operation. + Has the ability to document repair procedures **_Qualifications_** + Curious, willing to learn, not afraid of taking risks, high electrical aptitude and some mechanical experience + Experience with mechanical and electrical hand tools and machine shop equipment. + Ability to read and comprehend verbal and written instructions regarding operation and maintenance of equipment, and must read and understand design drawings, wiring schematics, and technical manuals. + Enthusiastic, cooperative attitude and a team player. + Ability to juggle and track multiple repair jobs in various stages. + Proficient Microsoft Office skills + 1 - 2 years related experience preferred **_Working Conditions:_** + Factory or Plant environment + There will be some exposure to grease, dirt, noise, and operational equipment. + Some lifting is required. **_Education:_** 2 year technical degree or related experience **Compensation Information:** This position has a starting salary range of $32.00 to $35.00 per hour. Pay is determined by several factors, including a candidate’s experience, relevant skills, and qualifications. _ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._ _As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._ _All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._