General Information Req # WD00086422 Career area: Hardware Engineering Country/Region: United States of America State: North Carolina City: Morrisville Date: Monday, September 8, 2025 Working time: Full-time Additional Locations:  * United States of America - North Carolina - Morrisville Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. 
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements

Join our team as a Service Readiness Analyst and play a key role in ensuring Lenovo products are ready to deliver exceptional customer service from day one. This is a great opportunity for recent graduates or early career professionals to gain hands-on experience in product development, global service operations, and cross-functional collaboration.

Key Responsibilities

Collaborate with Offering Development Teams (ODTs) to define service requirements that ensure products are high-quality, easy to diagnose, and cost-effective to maintain.Support global readiness efforts prior to product launch, including:Coordinating worldwide spare parts availabilityAssisting with training programs for service techniciansEnsuring service offerings are ready for quotingPublishing support materials (documentation, codes, tips) for customers and service partnersHelping implement support plans that enhance customer satisfactionContribute to product design improvements aimed at reducing warranty costs over time.Provide input on service strategies and identify opportunities for continuous improvement throughout the product lifecycle. 

Basic Qualifications:

Bachelor’s degree in Information Technology, Electrical Engineering, Computer Engineering, or related fieldMaster’s degree is a plus but not requiredInternship or project experience in customer support, product development, or technology servicesProficiency in Microsoft Excel, PowerPoint, and WordFlexibility to work occasional non-traditional hours to support global teams (e.g., in Beijing, Taiwan, and the U.S.)Ability to work onsite in Morrisville, NC at least 3 days per weekApplicants must be authorized to work in the U.S. for any employer. We are unable to sponsor work visas for this position. 

Preferred Qualifications:

Exposure to server systems or hardware servicingStrong analytical and problem-solving abilities, with a creative approach to overcoming challengesAbility to evaluate service processes and suggest improvementsTeam-oriented mindset with a willingness to learn from experienced colleagues We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations:  * United States of America - North Carolina - Morrisville * United States of America * United States of America - North Carolina * United States of America - North Carolina - Morrisville