Service Product Business Process Analyst **General Information** Req # WD00086068 Career area: Services Country/Region: Serbia City: Belgrade Date: Wednesday, August 20, 2025 Working time: Full-time **Additional Locations** : * Serbia - Beograd - Belgrade * Slovakia - Bratislavský - Bratislava **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) . **Description and Requirements** Join Lenovo and be part of a global leader in smarter technology, driving innovation that shapes the future! We are hiring for a Product & Business Process Optimization Specialist for the Global Product Services (GPS) within our Services and Solution group. You will be reporting to the Director of SSG GPS Service Portfolio. This role is open in Slovakia and Serbia. **What You will be doing:** + Review and optimize existing processes within GPS to reduce inefficiencies + Develop and implement solutions for process improvement + Support optimization in key areas: + GPS requirements during ISG hardware product development + ISG Service Product creation + GPS infrastructure + Review and support processes for New, Unique, Different, or Difficult (NUDD) ISG products + Develop ISG hardware support processes for NUDD products, ensuring alignment with SSG support delivery and GPS product teams **What We expect from You:** + Basic Excel skills (not advanced, but comfortable with spreadsheets) + Ability to create flowcharts + Able to quickly grasp processes and explain how things work + Experience with data analytics is a plus. **What We can offer You:** + A multitude of professional and personal opportunities + An international organization with a high focus on all types of Diversity in the team + Flexible working hours + Hybrid setup + And many more... *For Slovakia only: Base gross monthly salary from 1 950 EUR , depending on experience + variable part 12% of your annual earnings. _We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class._ **Additional Locations** : * Serbia - Beograd - Belgrade * Slovakia - Bratislavský - Bratislava * Serbia, * Slovakia * Serbia - Beograd , * Slovakia - Bratislavský * Serbia - Beograd - Belgrade , * Slovakia - Bratislavský - Bratislava **AI PROCESSING NOTICE** We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.