IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.

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IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER

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Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.

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We love our role in the world. And we’re looking for the right people to help us maintain – and grow it. People like you.

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Job Purpose

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Support administration of Service Points programs and activities related to customer order processing, shipping, and returns in line with business plans and processes, Group guidelines and policies

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Typical Business Titles

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Service Point Advisor

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Differentiator

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·Individual contributor with the ability to work under moderate supervision Requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education

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·Problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures

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Key Tasks

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·Under supervision, assist walk-in customers in service points for pick-up or hand-in of shipments

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·Conduct activities related to sales, service and customer satisfaction

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·Share information to service standard customer queries

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·Provide product/ service related information to respond to customer inquiries

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·Perform routine administrative tasks such as research, data processing and validation, and documentation

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·Process data and generate standard reports as required

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·Follow standard operating procedures and processes within service point

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Stakeholders

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·Explain facts, practices, policies, etc. to others within the organization adhering to narrowly defined procedures, standards and guidelines

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·Support and interact primarily with colleagues of own team

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·Communicate information that requires some explanation or interpretation

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·Address task-related issues appropriately to maintain work relationships

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Management Responsibility

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·Individual contributor without direct responsibility for leading others

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Skills

Account Management, Adaptability, Business Processes, Change Management, Clear Communication, Complaints, Compliance, CRM, Customer Satisfaction, Data Entry, Databases, DHL Business Knowledge, Effective Listening, Empathy, Feedback, NPA, Operations Management, Patience, Payments, Persuasion, Positive Language, Sales Support, Self Control, Stakeholder Management, Time Management

Qualifications & Key Requirements

Education Level

Vocational/Specialized/Technical/Certification

Experience Level

less than 2 years