Job Title: Service Parts Associate – Level III Location: Eau Claire, WI (Onsite) Schedule: Standard business hours Pay Rate: $26/hour Top 3 Skills the Manager Is Looking For + Ability to identify parts + Strong computer skills (Microsoft Office + Outlook) + Diesel terminology and/or automotive background General Profile We are seeking a driven Parts Associate with a positive attitude. The ideal candidate will have strong attention to detail and experience working with automotive or diesel parts in a warehouse or parts distribution environment. Core Responsibilities + Assist internal and external Distribution Business customers, technicians, and parts personnel with securing necessary parts and supplies. + Follow all Health, Safety, and Environmental standards and use required PPE. + Manage customer counter duties, including answering calls, assisting walk-in customers, completing paperwork, and processing cash/check/credit transactions. + Maintain professional relationships by addressing customer needs promptly; escalate issues when needed. + Keep the customer parts counter and warehouse clean and organized. + Lead or support parts personnel in sourcing complex parts or finding suitable alternatives. + Use systems, catalogs, diagrams, and technician collaboration to identify and procure parts efficiently. + Support management in training and mentoring junior or less-experienced parts personnel. + Participate in process improvement initiatives; may lead smaller portions of projects. + Identify opportunities to upsell related products and services. + Perform warehouse and inventory tasks including: + Daily inventory assistance + Shipping and receiving + Pulling parts from shelves + Stocking new inventory + Processing parts warranties + Returning part cores + Managing stock levels + General warehouse duties as assigned Desired Skills & Additional Qualifications + Attention to detail + Forklift experience (preferred) + Automotive or diesel experience + Ability to identify parts using diagrams + Strong customer focus and communication skills + Ability to multitask in a fast-paced environment Competencies + Order Processing: Manages order intake through fulfillment, ensuring accuracy and timeliness. + Order Life Cycle Systems Knowledge: Uses system screens to process and modify orders and answer customer questions. + Customer Support: Ensures proactive support throughout the order life cycle. + Warehouse Inventory Control: Maintains physical inventory using proper methodologies. + Communication: Clear communication tailored to different audiences. + Accountability: Meets deadlines and commitments. + Action-Oriented: Handles challenges with urgency and enthusiasm. + Customer Focus: Builds relationships and delivers customer-centered solutions. + Optimizes Work Processes: Uses efficient methods and contributes to continuous improvement. + Interpersonal Savvy: Works well with diverse groups. Education & Certifications + High school diploma or equivalent required. + Advanced computer skills and proficiency in Microsoft Office. + May require export control or sanctions compliance licensing. Experience + Significant relevant work experience OR specialized skills gained through training or on-the-job experience. Ref: #193-Precision Oakridge System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.