**Job Family:** Customer Services **Req ID:** 479506 **Pioneering in America, fromthe first mile to the last. This is what drives us.** For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and transportation solutions in the United States. Rail systems must do one thing above all: run. With modern maintenance solutions – from diagnostics to data-based action recommendations, from quick delivery of replacement parts to strategically planned modernization – we ensure your systems' highest reliability and availability: **100% Railability** . We are constantly developing new, intelligent mobility solutions that increase the availability of infrastructure for the society, optimize route usage and create a new quality of travel. Good service means we are there for our partners and customers when they need us – and beyond. That is because we define ourselves by what we do. Every day, every hour, every minute. We help our customers move the world. **PositionOverview:** Siemens Mobility, Inc. is GROWING in CHICAGO! We are seeking a Service Operations Team Lead to lead all aspects of our onsite maintenance operation in Chicago IL for our Venture Coaches. You will be the onsite contact for any issues related to the Siemens fleets. Primarily, your impact will focus on the following: 1. Leading the local Siemens team. 2. Ensuring technical and material support to the customer. 3. Providing a positive customer service experience. 4. Maintaining ongoing, effective communication with all internal and external relevant parties. Your mission is to continually find opportunities for improvement and potential future risks and take appropriate action. **Whatyour day-to-day will look like:** + Operateand promote a safe working environment and be responsible for reporting CloseCalls and accidents/incidents promptly: document incidents or issuesencountered with the equipment and track issues to resolution. + ScheduleSiemens Technical Support team availability. + Establisha rapport with Amtrak management and maintenance facility personnel. SupportAmtrak in completing Scheduled Maintenance tasks and provide technical supportfor Unscheduled Maintenance. + Give mentorshipand feedback to the team regarding performance, quality, and productivityissues. + Supportoverall service contract projects, initiatives, and commitments such asmaterial orders, technical training, and asset management. + Ensurequality of work completed at the assigned facility. + Workwith the local customer to generate ideas and procedures to make future jobsmore efficient and communicate these initiatives with Siemens' management. + In theabsence of Stores Keeper Controllers, perform Material transactions to supportthe fleet as needed. **Tothrive in this role, you have:** + HighSchool Diploma / GED + Minimumof 2+ years of experience in an industrial or maintenance environment related totechnical field service. + Minimumof 3 years of experience with direct customer service. + Demonstratedunderstanding of engineering fundamentals within mechanical and electricalengineering. + Experiencewith Microsoft Office suite applications to generate reports, presentations,email communications, and work with spreadsheets. + Candidatesmust have the ability to connect with executives, local craft, and customerseffectively. + Welldemonstrated verbal and written communication skills and interpersonal skillsin English. + Settingyou apart from other would be a background in rolling stock maintenance andcommissioning or other rail-related experience. **Why you'll love working for Siemens!** + Freedomand healthy work-life balance– Health, Dental, Vision Insurance, HSA/FSA,Commuter Benefits – starting Day 1! + We believe that each member of our team isaccountable for making decisions, solving problems, and taking actionsthat contribute to long-term impact and financial success. + We do the right thing. We stand for greeninnovations and meaningful solutions with impact on customers, ecosystempartners, society, and environment. + We are frontrunners in digitalization andbuilding platforms. Therefore, we are hiring ambitious forward-thinkerswho want to have a real impact. + Solvethe world's most significant problems – Be part of exciting and innovativeprojects. + Opportunities to contribute yourinnovative ideas and get paid for them. Take advantage of our TuitionReimbursement program, Mentor Programs, and your development throughonline learning. We operate daily with a growth mindset - that's whySiemens consistently ranks on the **Fortune World's Most AdmiredCompanies** list! + Employeeperks and discounts in addition to our 401k match and generous Paid TimeOff. **Applicants must be legally authorized foremployment in the United States without needing current or futureemployer-sponsored work authorization.** **Siemensoffers a variety of health and wellness benefits to employees. Detailsregarding our benefits can be found here:** **https://www.benefitsquickstart.com/siemens/index.html** **.The base salary range for this position in Chicago IL is $90,300-$121,900. Theactual salary/wage offered may be lower or higher depending on budget andcandidate experience, knowledge, skills, and qualifications.** **\#LI-LS1** **\#LI-Onsite** $90,300.00 $121,900.00 **Organization:** Mobility **Job Type:** Full-time **Category:** Customer Services