Duties & Responsibilities Customer Service & Corporate Program Execution Champion corporate and division customer service programs to meet or exceed division service goals. Ensure consistent delivery of fast, friendly, and accurate customer service across all front‑end operations. Respond appropriately to incoming calls, resolve customer complaints, and escalate issues to the Store Director as needed. Front End Leadership & Staff Management Manage and schedule Front End Clerks, Courtesy Clerks, Service Operations Assistants, Service Supervisors, and Customer Service Center Clerks. Oversee front end employee training in coordination with the Administrative Coordinator. Interview and recommend hires for Front End Clerks and Courtesy Clerks (with Store Director approval). Recommend corrective action for front end employees as appropriate. Maintain confidentiality regarding employee issues, store sales, and company information. Operational Oversight & Floor Management Direct and supervise front end activities including customer traffic flow, lane coverage, cleanliness, and overall appearance of the sales floor, restrooms, entryway, and parking lot. Ensure all schedules are created using approved scheduling programs; post schedules on time and communicate changes promptly. Serve as an overflow cashier when needed to maintain service levels. Compliance & Company Policy Enforcement Ensure full compliance with company policies and procedures, including: Cash handling Employee purchase policies Restricted product sales (alcohol/tobacco) Coupon and gift card policies Scan accuracy Scheduling of minors Product return policy WIC Sanitation, safety, and security Grooming and dress code standards Check acceptance procedures Review refunds, voids, and override reports to control excessive transactions. Financial Accountability & Budget Management Manage and meet departmental budgets and financial objectives, including: Service scores Sales Quarterly labor Bag expense Cash shortages and overages Check expense projections Ensure accurate operation of the Point of Sale (POS) system. Cash Management & Shrink Control Handle all cash flow requirements including deposits, armored car service, safe transactions, till issues, pickups, check approvals, and refunds. Complete or ensure completion of all front end forms. Work with the Administrative Coordinator, Service Operations Assistant, and Service Supervisor to resolve issues such as: Cash variances Voids and refunds Till balance irregularities Time Clock and Attendance violations Partner with Division Loss Prevention and the Administrative Coordinator to resolve shrink and cash‑related issues. Front End Programs, Merchandising & Equipment Manage duties related to money orders, bus passes, lottery, gift cards, postage, change, and commission‑income items (where applicable). Balance money orders, money transfers, lottery, and gift card accounts. Maintain a fresh, full appearance of checkstand merchandisers and ensure proper signage. Ensure all front end equipment is operational and take corrective action when needed, including implementing emergency procedures during equipment malfunctions. Coordinate and implement front end programs such as Community Relations promotions to support division goals. Recordkeeping & Administrative Duties Maintain accurate department records, including schedules, cash documentation, compliance forms, and operational reports. Attend required training and sales meetings to stay updated on programs, procedures, and expectations.