Position Summary

The Service Operations Assistant supports front‑end and store operations by assisting with customer service execution, associate coordination, and daily operational tasks. This role helps ensure a smooth checkout experience, efficient service desk operations, and high standards of customer satisfaction while supporting store leadership and front‑end teams.

Key Responsibilities Front‑End Operations Support daily front‑end operations including registers, service desk, and customer flow Assist with opening, closing, and shift readiness procedures Ensure checkout lanes are staffed appropriately based on customer traffic Monitor register performance and resolve basic operational issues Customer Service Provide outstanding customer service and support service desk activities Address customer questions, concerns, and issues in a professional manner Support refunds, exchanges, cash handling, and other front‑end transactions as assigned Promote a friendly, efficient, and welcoming customer experience Team Support & Coordination Assist with coordinating front‑end associates and assigning daily tasks Support training and coaching of cashiers and service desk associates Reinforce service standards, productivity, and positive teamwork Act as a point of contact for front‑end associates during assigned shifts Cash Handling & Accountability Support cash office procedures, register audits, and cash controls as assigned Ensure proper cash handling, accuracy, and accountability standards are followed Assist with resolving register discrepancies and reporting issues to leadership Safety & Compliance Ensure compliance with company policies and front‑end procedures Promote safe work practices and immediately address safety concerns Help maintain a clean, organized, and safe front‑end environment Qualifications Previous retail or customer service experience preferred Strong customer service and communication skills Ability to support, train, and guide associates Basic cash handling and register experience Strong organization, problem‑solving, and attention to detail Ability to work flexible schedules including evenings, weekends, and holidays Ability to stand for extended periods and perform light physical tasks Core Competencies Customer service excellence Team support and collaboration Operational awareness Accountability and attention to detail Adaptability and time management