DUTIES AND RESPONSIBILITIES (Reformatted) Customer Service & Front-End Excellence Champion corporate and division customer service programs to meet or exceed division goals. Assist in supervising and directing Cashiers, Courtesy Clerks, Service Supervisors, and—in some divisions—Administrative Coordinators/Bookkeepers. Model positive customer, associate, and vendor relations. Answer and respond to incoming calls appropriately. Receive and resolve customer complaints, reporting issues to the Service Operations Manager and Store Director as appropriate. Serve as an overflow cashier when needed. Assist with the implementation of all front‑end programs. Front-End Operations & Floor Management Assist in directing and supervising front‑end operations including customer traffic flow, lane coverage, and cleanliness/appearance of the front‑end sales floor and restrooms. Make schedule adjustments as needed to support customer service needs. Ensure compliance with company policies including Cash Handling, Employee Purchase, Restricted Product Sale, Coupon/Gift Card policies, Scan Accuracy, Scheduling of Minors, WIC, Product Return Policy, Sanitation, Safety, Security, Grooming and Dress Code, etc. Report any policy violations to the Service Operations Manager and Store Director. Ensure all front‑end equipment is operational and take appropriate corrective action when issues arise. Implement emergency procedures related to computer or equipment malfunctions. Report scan file issues in a timely manner. Checkstand, Transaction Processing & Cash Controls Accurately operate checkstand and related equipment including cash registers, electronic payment systems, SCO stations, RAP stations, scanners, and scales. Process customer transactions in strict adherence to all company policies (Cash Handling, Restricted Product Sales, Voids, Refunds, Returns, Coupons, Gift Cards, WIC, Check Acceptance, Shoplifting Policy, etc.). Handle cash flow requirements such as deposits, armored car deliveries/pickups, safe transactions, tills, cash issues and pickups, check approvals, and refund approvals. Maintain accountability for cashier funds and cash handling procedures. Complete and ensure completion of all front‑end forms and documentation. Work with the Service Operations Manager and Service Supervisors to address cash variances, refund/till irregularities, and payroll‑related issues. Assist with balancing money orders, money transfers, gift cards, lottery, postage, bus passes, and similar items where applicable. Partner with Division Loss Prevention and the Administrative Coordinator to resolve cash shrink or other shrink‑related issues. Training & Employee Development Assist in front‑end employee training alongside the Service Operations Manager and Administrative Coordinator. Coach employees on store policies, cash handling, customer service standards, and operational procedures. Provide support and mentorship to ensure compliance and high performance across front‑end roles. Administrative, Compliance & Reporting Assist with front‑end administrative duties including ordering money orders, bus passes, lottery, gift cards, postage, and change (where applicable). Maintain control logs for all financial items. Ensure compliance with all Company programs addressing shrink, excessive voids, refunds, and cash handling problems. Ensure all front‑end activities follow company standards for safety, sanitation, security, and regulatory compliance.