Job Description We are seeking an experienced Program Lead to oversee the end-to-end implementation of ServiceNow across our organization. The ideal candidate will have a proven track record of successfully leading complex ServiceNow deployments, with a strong preference for experience in the utilities sector. This is a contract role requiring strategic leadership, cross-functional coordination, and hands-on program management expertise. • Lead the full lifecycle of the ServiceNow implementation program, from planning and design through deployment and stabilization. • Collaborate with stakeholders across IT, operations, and business units to define requirements, scope, and success criteria. • Manage vendor relationships, including ServiceNow partners and system integrators. • Develop and maintain detailed project plans, timelines, and budgets. • Ensure alignment with enterprise architecture, security, and compliance standards. • Drive change management, training, and communication strategies to support adoption. • Monitor program performance, manage risks, and resolve issues proactively. • Provide regular updates to executive leadership and key stakeholders We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements • 7+ years of experience in program or project management, with at least 3 years leading ServiceNow implementations. • Deep understanding of ServiceNow modules such as ITSM, ITOM, CMDB, and HRSD. • Strong leadership and stakeholder management skills. • Experience managing cross-functional teams and third-party vendors. • Excellent communication, organizational, and problem-solving skills. • PMP, ITIL, or ServiceNow certifications are a plus • Experience implementing ServiceNow in a utility or energy sector environment. • Familiarity with regulatory and operational requirements specific to utilities. • Knowledge of integration with legacy systems and data migration strategies. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.