​ Responsible for the strategic planning, execution and management of activities within the area to meet growth, operational profitability, and quality objectives. Utilizes a wide array of knowledge, technical skills, and critical-thinking abilities to facilitate Stryker’s Sustainability Solutions Service function through direct management of a team of Associate Service Managers, Regional Service Supervisors, and Field Operations Specialists. + Lead, coach, and develop a high-performing area service team, including Associate Service Managers (ASM), Regional Service Supervisors (RSS), and Field Operations Specialists (FOS) across multiple geographies. + Own the area talent strategy: hiring, onboarding, performance management, succession planning, and career path development for all service roles in the area. + Serve as the escalation point and strategic support for ASM’s and RSS’s managing day-to-day operations. + Promote a culture of accountability, service excellence, continuous improvement, and team cohesion. + Translate national service strategy into actionable area execution plan with measurable results while guiding and aligning the creation of regional service execution plans. + Partner with area and regional sales leadership to align service initiatives with growth objectives, collection targets, and customer expectations. + Ensure consistent execution of the service management system across the area, including performance goals, huddles, collection strategies, compliance programs, and process adherence. + Use operational metrics (PTQ, in-services, growth, efficiency, etc.) to monitor and drive performance improvements, report results, and guide decision-making. + Collaborate with cross-functional teams (Sales, Marketing, Service Enablement, GQO, and Commercial Operations) to drive service quality and enhance the customer experience. + Support launch and implementation of new customer accounts, ensuring smooth onboarding and alignment with contractual service expectations. + Partner with service enablement to deliver scalable onboarding and ongoing training programs that align with national service standards and business priorities. + Actively contribute to the evolution of tools, training, and technology to improve field effectiveness and efficiency. + Obtain and maintain required credentials for all hospital systems within assigned territory + Leverage insights from field audits and FOS assessments to identify service gaps and implement process improvements. + Understand and manage area-level service productivity, travel, and labor costs in alignment with P&L expectations. + Collaborate with finance, HR, and service leadership to identify opportunities for cost optimization and improved resource utilization. **Education & special trainings:** + ​​​​​B.A. or B.S. required. + ​8+ years of work experience required. + ​3+ years of supervisor/management experience required. + ​Field Service background preferred.​​​​ **Qualifications & experience:** + Excellent organizational and interpersonal skills, demonstratingstrong verbal and written communication. + Excellent time management skills with ability to use independent judgment and critical thinking effectively.  + Must be able to explain and generate detailed guidelines and procedures. + Always demonstrates professional work ethic and attitude. + Strong interpersonal, coaching, and conflict resolution skills. + Must be able to effectively use computer programs (e.g. Word, Excel, Outlook and Power Point). + Experience with Service/CRM tools preferred. + Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.  + Adhere to (HIPAA) and other related patient confidentiality policies and procedures. **Physical & mental requirements:** + ​​​​Ability to exert up to 60lbs of force occasionally and/or up to 20lbs of force to constantly move objects. + ​Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity. + ​Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.). + ​Must be able to communicate telephonically. + ​Must be able to use common office equipment (e.g. PC, calculator, fax machine, etc.)​​​ Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role. Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.