At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.
Role OverviewAs a Service Manager, you lead the maintenance team in maintaining the physical integrity of a multimillion dollar, multifamily apartment home community.
The Superhero
Seem to have superpowers because you know how to diagnose and fix pretty much anything — electrical, plumbing, HVAC, gas, appliance, structural, lighting, and security systems Make your community a higher functioning and more efficient place for residents to call home Help your team anticipate problems that residents might have before they even occurServe as your community’s point person for creating a worry-free living environment
The Team Leader
Fearlessly lead a team of technicians as they perform routine preventive maintenance and make timely, high-quality repairsShare your wisdom and insights with the team, prioritize their tasks, make sure they follow protocol, and motivate them to go above and beyond the call of dutyOversee and inspect your team’s work, and sometimes perform the tasks yourselfMake sure your team is constantly on the lookout for areas of concern, using our “safety first” motto
The Organizer
Keep track of a crazy number of details without feeling like your head might explodeAct as the gatekeeper of maintenance information — tracking and assigning everything from resident service requests to preventive maintenance recordsManage to keep the service vendors, maintenance budget, and supplies inventory on track
The Impact You Can Make
Residents feel completely confident that all community maintenance issues will be repaired quickly and effectively.Service requests are at an all-time low, thanks to all your preventive maintenance and quick repairs.Renewals have skyrocketed because life at your community is so worry-free – residents feel like they're on one giant "staycation." Qualifications Solid record of carpentry, plumbing, and electrical repair experienceImpeccable record-keeping and reporting skillsPhysical agility and mobilityResourceful problem solverCurrent EPA and CPO certifications About CortlandFounded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio.
Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people.
Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email Careers@cortland.com
Cortland is a drug-free workplace.
Cortland participates in e-verify to verify the employment status of
all persons hired to work in the United States
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