**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The Senior Global Business Operations Specialist is an advanced subject matter expert, responsible for managing and providing expertise on the delivery of Global Business Services (GBS) services and achieves exceptional customer service, in line with GBS strategy. **Key responsibilities:** + Builds effective relationships with GBS customers. + Promotes a shared ethos of customer focus and service excellence. + Ensures service agreements are clearly understood and upheld. + Holds regular review meetings with internal and external stakeholders and ensures regular communication of status. + Employs a data-driven approach to performance management. Converts CPIs, KPIs and GPIs reporting into actionable items with assigned owners. + Establishes and manages agreed SLAs with GBS customers. + Reports regularly to stakeholders on performance metrics including KPIs. + Acts as the point of escalation to resolve issues and complaints. + Support continuous improvement and organization development activities. + Works collaboratively to achieve process excellence and strong compliance. + Supports resolution of process issues. + Drives innovation in collaboration with process owners and business to achieve efficiencies and keep up with market trends. + Coordinates changes with Service Providers (e.g. directing the change management process and executing Change Board meetings). **To thrive in this role, you need to have:** + Detailed practical process knowledge in one or more of the following functions (Finance, HR, opportunity-to-cash, source-to-pay). + Strong understanding and experience of data-led management. + Strong interpersonal skills able to build effective relationships with key stakeholders. + Conflict management and negotiation (overcomes obstacles to find mutual solutions). + Customer focus (dedicated to meeting the expectations and requirements of customers). + Problem solving (creative in identifying pragmatic solutions). + Process management (committed to continuous improvement). + Fluent written and verbal communication and presentation skills (able to convey ideas concisely and persuasively). + Willingness to work in a global environment where travel maybe required. **Academic qualifications and certifications:** + Bachelor’s degree o equivalent in business management or engineering or a related field. **Required experience:** + Advanced experience managing outsourced service delivery in a Global organization. + Advanced experience in project management. **Workplace type** **:** Hybrid Working **About NTT DATA** NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. **Equal Opportunity Employer** NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.