Date Posted:

2025-05-18

Country:

Australia

Location:

LOC7055: Otis Elevator Company Pty Ltd, L23, 363 George Street, Sydney NSW 2000, Australia

Come and join OTIS today and be part of the Forbes 2024 World's Best Employers! 

At Otis, it’s our people that make us different. Join the Otis family, where collaboration, innovation, and empowerment help each individual and the company reach new heights.

About you

We are looking for a Service Manager based Sydney, NSW. The main goal of the role is to provide day-to-day management, training, and engagement for field staff, including employee selection, field training and safety.

You will also lead operational efforts and ensure superior customer satisfaction, ensuring the safety and wellbeing of employees and customers while supporting the maintenance and growth of the portfolio.

The role works closely with various stakeholders to achieve business outcomes including Service Mechanics, Field Employees, Operations Manager, Branch Manager, Project Managers, Service/ Branch Administration, Sales Account Representatives, Sales Managers and Sales Coordinators

Permanent role

Reports to the General Manager of Service (NSW)

On a typical day you will

Ensure field employee's safety, quality and compliance

Meet with customers to ensure obligations and expectations are achieved and maintain customer quality assurance, managing the expenditure of labor and materials

Responsible for on boarding in the field (such as managing the six month line of sight and apprentice placements)

Direct the performance of field maintenance and contractual service operations

On a roster basis, stand-by as Duty Supervisor to assist night call mechanics and dispatch emergency service parts interstate when necessary, this includes attending to call backs as requested and on weekends

Conduct field education training with field workforce

Improve efficiencies, managing route schedules and callback rates

Provide technical support, working with Service Sales on sales estimation /proposals as required

Authorize repair orders and tracking completion

What you will need to be successful

A Bachelors degree in Construction/Project Management/ Engineering is preferred

Minimum of 3-4 years’ experience supervising and managing teams in a construction/service/trades environment

It is an added advantahe if you have minimum 3 years’ experience as a Trades person within the lift industry

Experience using and working with digital applications for managing work teams and products

Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment

Strong computer and technology skills, business acumen, and a passion for customer service

Benefits

You will receive a long-term employment contract with the world market leader in a crisis-proof industry.

We offer you remuneration in accordance with local standards which includes a car allowance and service manager incentive

We will train you intensively in the areas of technology & processes and you can exchange ideas with experienced colleagues at any time.

Apply today to join us and build what’s next!.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

Otis is An Equal Opportunity, Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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