At Trane TechnologiesTM  and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Job Summary： 
Trane Technologies is hiring for a Service Manager role to join our Team in Auderghem.  In this role, you will be responsible for the overseeing all service activities within a designated geographic area, ensuring customer satisfaction, team development, and operational efficiency. This role involves managing a team of service professionals and technicians, optimizing processes, and ensuring compliance with environmental, health, and safety standards. The Services Manager will report directly to the Regional Manager and act as their official deputy. 
Responsibilities: 

·         Team Management: Manage, supervise, and support team members in their day-to-day activities and development. Participate in the recruitment, hiring, and onboarding of new team members.

·         Operational Processes: Manage operational processes to drive the team and optimize its performance. Ensure smooth and transparent processes, especially in cross-regional cooperation.

·         Customer Satisfaction: Develop customer satisfaction by providing appropriate responses to customer issues, supporting Team Managers in dealing with local customer issues, and maintaining a good level of knowledge of customer expectations.

·         Process Optimization: Optimize and standardize work methods and processes to guarantee and improve operational results (sales, productivity, margins, absorption).

·         Communication: Ensure smooth communication with the factory to manage any problems related to deadlines and guarantees. Act as the central point of contact between sales, processing, service team leaders, and customers.

·         Technical Validation: Ensure the technical validation and quality of subcontracted services.

·         Financial Management: Contribute to the achievement of monthly invoicing targets, proper management of parts and coolant stocks, and management of disputes. Support the Regional Manager in financial and action planning, including monthly business reviews and AOP planning.

·         Safety Compliance: Ensure environmental, health, and safety compliance within the service team. Provide training to employees to ensure a safe and productive work environment both in the office and at job sites.

·         Performance Monitoring: Manage ongoing performance by monitoring and coaching team members' effectiveness and efficiency in relation to project attainments, customer service, customer relationship development, and business profitability.

·         Resource Planning: Implement measures to increase customer satisfaction and productivity in coordination with the Regional Manager. Plan personnel and resources, involving external partners to cover peak loads.

·         Documentation and Audit: Ensure compliance with company rules, documentation, and auditability as part of internal and external controls (e.g., SOX testing, internal audit, annual audit, inventory).

·         Employee Development: Plan employees' development and training needs as an indispensable tool for the successful development of the region. Promote interdisciplinary teamwork and develop measures to increase employee satisfaction.

 Qualifications

·         University degree in Engineering, Mechanical Diploma, or equivalent combination of education and experience.

·         Minimum 5 years’ experience in service leadership, preferably in the industrial equipment sector or service companies.

·         Solid knowledge of service department operating mechanisms and general knowledge of HSE processes.

·         Strong interpersonal communication skills, organizational agility, drive for results, customer focus, planning and time management.

·         Fluency in written and spoken English, Dutch, and French is required.

·         Commitment to safety and ethical standards.

 
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.