小区售后经理 

5+ years of experience in automotive after-sales service, with at least 2 years in regional marketing management. Strong capabilities in service management, technical support, and communication/coordination Familiarity with automotive service processes, parts management, and technical support. Ability to travel as required, mobile Can do attitude and team spirit; Able to think strategically, willing and able to roll up his/her sleeves to help implement Ability to effectively communicate information and ideas in written and verbal format, and build and maintain relationships with internal and external partners and stakeholders Dealing with Ambiguity - Ability to deal with uncertainty Good analytical abilities and can pick up new systems / tools quickly Ability to communicate a business vision for internal and external partners including goals & results Ability to handle multiple assignments and projects concurrently Zone Service Target Achievement: Accountable for after-sales service revenue, parts sales, customer satisfaction, and other metrics within the assigned Zone. Service Policy Implementation & Execution: Ensure effective execution of company after-sales service policies, warranty regulations, and parts supply policies at the dealer level within the Zone. Dealer Service Guidance: Guide dealers in improving service quality, optimizing service processes, and provide technical support and parts management advice. Customer Satisfaction Monitoring: Monitor Zone customer service feedback, assist dealers in handling complex service complaints, and enhance customer satisfaction. Service Quality Control: Regularly inspect dealer service facilities, tools, and personnel qualifications to ensure compliance with company service standards. Parts Sales Support: Assist dealers in increasing parts sales and optimizing parts inventory. Cross-functional Collaboration: Collaborate with the Zone Sales Manager and Zone Marketing Manager to ensure synergy across sales, marketing, and service within the Zone. Support to develop regional VM plan: Support to develop regional VM plan, ensure the plan fulfillment to achieve target.  Dealer visit plan submission: Propose weekly dealer visit plan base on current business needs, work out visit objective and align with regional manager. Submit visit report in time after dealer visit.