Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. **Ready to Love What You Do? Evoqua a Xylem brand** **Evoqua, a Xylem brand:** **Service Manager** **is responsible for leading the Carbon Service and Aftermarket team, ensuring all service activities are executed in alignment with project specifications, safety standards, and customer expectations. This role oversees daily operations, including team scheduling, safety compliance, training, and quality control. The Service Manager plays a critical role in driving operational excellence, fostering a culture of safety, and ensuring high-quality service delivery** **Supervise 14 Direct Reports** **Responsibilities:** **Training and development of technicians** **Scheduling and assigning tasks to technicians** **Supervising and monitoring technicians' work performance** **Ensuring timely completion of projects and tasks** **Maintaining inventory and purchasing supplies** **Conducting quality control checks on completed work** **Manage customer complaints and resolving issues** **Ensure compliance with safety regulations and protocols** **Conducting performance evaluations and providing feedback to technicians** **Creating and implementing standard operating procedures for technicians** **Collaborating with other departments to coordinate and prioritize work** **Managing P&L budget and expenses** **People Management: Hiring, onboarding new technicians and frequent employee reviews** **Computer Skills: Microsoft Office and Online Database - maintain updated records and documentation of technician work and progress** **Continuous Improvement, Lean Management - Identify areas for improvement and implementing solutions** **Staying updated on industry developments and implementing best practices.** **Team Management: 14 Direct Reports** **Understand team dynamics and effective management practices. Leaders should be adept at balancing individual tasks with overseeing team performance.** **Conflict Resolution: Ability to address conflicts within the team professionally and constructively.** **Motivational Skills: Inspire and motivate team members to achieve their best.** **Adaptability:** **Leaders often encounter changing priorities and unexpected challenges. Being adaptable and flexible is crucial.** **Decision Making: Make informed decisions based on organizational goals and guidelines.** **High Impact Behaviors:** **Leadership by Example: Supervisors should model the behavior they expect from their team. This includes demonstrating a strong work ethic, integrity, and commitment to the organization’s values.** **Team Engagement and Development: Supervisors need to actively engage their team members, recognizing their strengths and providing opportunities for skill development. This also involves offering constructive feedback and fostering a supportive team environment.** **Operational Efficiency: Supervisors should strive for continuous improvement in processes, ensuring that the team works efficiently and effectively. This includes setting clear goals, monitoring progress, and adapting strategies as necessary.** **Skills:** **Well organized,** **(will have several projects at once, so the details matter, being timely and accurate is very important)** **Work becomes routine after a while, and if you took diligent notes and found strong partners (contractors ect) you could leverage that.** **Technical and mechanical aptitude. *(glued PVC before, worked with Reverse Osmosis / DAF, or other water treatment equipment before, worked with pumps and motors before, worked in power / refining industry before.)** **Does not need to be an expert, but does need to be able to figure out complex problems.** **Knows when to ask for help and how to leverage their team and support groups. I.E when and how to delegate.** **Financial understanding & growth mindset** **Be able to work with sales to bid, price, and win new jobs and expand to new customers.** **People leader** **Look for talent, and ways to grow your team.** **Willing to travel to customer locations for job walks and to work directly with the team** **Will not be in office 8-5 every day, likely 30-50% of the time you might be in the office all day rest of the time doing job walks and bidding projects in the field.** **Qualifications:** **3-5 years people management and industrial experience** **(Heavy Equipment, Industrial Equipment, Water Treatment Industry** **Experienced People Manager** **A bachelor’s degree is preferred.** **Proven ability to manage technical teams and coordinate complex projects.** **Excellent problem-solving and decision-making skills.** **Excellent problem-solving abilities and decision-making skills.** **Excellent communication skills, both written and verbal, for effective coordination and stakeholder engagement.** **Ability to identify issues quickly and develop effective solutions.** **Xylem does not provide visa sponsorship for this position** **The estimated salary range for this position is $72,300.00 - 110,000, bonus and assigned a vehicle.   Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range.  At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.** **\#LI-JRT05** Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.   Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation