Working Hours/Days 7:00 am – 4:00 pm Monday- Friday, Saturdays and overtime when needed Basic Duties + Provides leadership and overall management of Service Department to ensure efficient and productive operations, while maintaining a high level of customer satisfaction. + Ability to express ideas and influence others in a positive manner to accomplish goals. + Helps develop long range plans for growing the service business. + Ability to maintain a consistent positive attitude. + Good understanding of gas and diesel engines, hydraulic and electrical systems. + Provide excellent customer service to all customers. + May perform other related duties as requested and/or assigned. Qualifications + Minimum high school diploma and 2 year college degree or equivalent management experience required. + Knowledge/clear understanding of gas and diesel engines, hydraulic and electrical systems. + Computer literate and proficient with programs such as Microsoft Word, Excel, Access and Outlook required. Knowledge of DBS preferred + Ability to write professional business communication when sending emails, letters, notes, and documenting is required. + Must be a self-starter, well organized and able to work in a fast paced environment. + Excellent customer service skills are needed. + Must be able to lift 75 lbs, bend, twist, and climb. + Must possess a valid driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate). Physical Requirements/Working Conditions This position works in an office and in the equipment shop. Office environment will include sitting at a desk for a period of time to answer phone calls or use a keyboard to complete documents and communicate through email. The noise level in the shop environment is usually moderate to high and the office environment is usually low. May be required to wear appropriate safety equipment (IE- Safety glasses or side shields, steel toe boots, hard hat, etc.) when needed. May, on a continuous basis, walk, bend and lift up to 75 lbs. Must be flexible to work varying schedules and hours as needed. Occasional travel will be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran . Why Work for Altorfer? At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and the opportunity to work with a remarkable team of people. Need help finding the right job? We can recommend jobs specifically for you! Req No.2026-5532 CategoryManagement LocationUS-IA-Cedar Rapids TypeRegular Full-Time Union or Non-UnionNon-Union DivisionRental CompanyAltorfer Inc