If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions

Role Purpose:

The Technology Service Management job is responsible for the delivery of the Service Management Practice. They will define best practice process, methods, standards, data and tooling across our Technology Service Management functions and provide support to drive their adoption - helping to ensure that each Technology service meets expected service levels and work within our risk and control framework.

Main Activities:

Contribute to the development, direction and strategy of the overall Technology Service Management area (including for specific Disciplines within Service Management)Provide subject matter expertise, specialist knowledge and consultancy to Service Management Disciplines, and support to Service Quality Managers and GBs/GFs in the promotion adoption of Service Management best practice.Support and contribute to the capability up-lift of technology resources in the understanding and application of Service Management processes and principles.Responsible for understanding and analyzing Service Management requirements to include data inputs/outputs from discipline areas, ensuring the architecture of the Service Management platform is technology for purpose and delivery of the most appropriate solution.Delivery of governance-based and global Service Management reportingProvide logistical and technical expertise to senior team members in the day to day running of activities for the PracticeProvide support to the Service Management Enterprise Architect.Support Technology Service Management Managers Discipline Leads (process owners) through interpretation of discipline and process vision and intent and translation to functional workflows and documentation.Lead, manage or support Technology Service Management Analysts as appropriate, providing technical and functional support and guidance on Service Management processes, helping to develop core Service Management competencies and knowledge across the wider team.The role will have a broad understanding and comprehensive appreciation across Service Management process and principles and depending on remit, may have or require more extensive knowledge of certain specific discipline(s) and the relevant processes.