Site: The General Hospital Corporation

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

Night Shift, 11pm-7:30am

The Central Sterile Processing Services (CSPS) department is at the heart of patient care at Mass General Hospital. We play a crucial role in ensuring patient safety and effective care by cleaning, decontaminating, sterilizing, and distributing medical equipment and supplies used in surgeries, procedures, and patient care areas throughout the hospital. Our dedicated team's hard work is integral to the hospital's success, ensuring the best possible care for our patients.

Are you a problem-solving professional with a passion for customer service and surgical supply coordination? If so, we have an exciting opportunity for you to join our team at Massachusetts General Hospital as a Service Line Resource Technician. You'll play a crucial role in ensuring the smooth operation of our peri-operative services.

We offer comprehensive benefits packages for our eligible employees from day one, including:
• Medical, Dental, and Vision insurance
• Tuition Reimbursement
• Subsidized MBTA pass (50% discount)
• Employee perks: Enjoy discounts on tickets and passes for everything from ski resorts to museums to sporting events.
• Resources for child care and emergency backup care
• Hospital-paid retirement plan and tax-sheltered annuity plan

 

Job Summary

Essential Functions (Key Roles & Responsibilities)

Retrieve and deliver requested supplies to Team.
Develop expertise in instruments and specialty supplies.
Handle workloads under stressful conditions.
Assist others when needed.
Perform package integrity checks and maintain the integrity of sterile items.
Collect unused surgical supplies and return them to stock locations.
Supplement case pick process as operationally necessary.
Performs other duties as assigned
Complies with all policies and standards

 

Qualifications

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

Experience
1-2 years of customer service experience preferred

0-1 years of OR/Sterile Processing experience preferred

Knowledge, Skills and Abilities

Exceptional customer service and problem solving.

Ability to understand and use medical terminology.

Proficiency in MS Office; knowledge of EPIC and SPM preferred.

 

Additional Job Details (if applicable)

Physical Requirements

Standing Frequently (34–66%)

Walking Frequently (34–66%)

Sitting Occasionally (3–33%)

Lifting Frequently (34–66%) 35 lbs+ (with assisted device)

Carrying Frequently (34–66%) 20 lbs – 35 lbs

Pushing Occasionally (3–33%)

Pulling Occasionally (3–33%)

Climbing Rarely (Less than 2%)

Balancing Frequently (34–66%)

Stooping Occasionally (3–33%)

Kneeling Occasionally (3–33%)

Crouching Occasionally (3–33%)

Crawling Rarely (Less than 2%)

Reaching Frequently (34–66%)

Gross Manipulation (Handling) Frequently (34–66%)

Fine Manipulation (Fingering) Frequently (34–66%)

Feeling Constantly (67–100%)

Foot Use Rarely (Less than 2%)

Vision – Far Constantly (67–100%)

Vision – Near Constantly (67–100%)

Talking Constantly (67–100%)

Hearing Constantly (67–100%)

 

Remote Type

Onsite

 

Work Location

45 Fruit Street

 

Scheduled Weekly Hours

40

 

Employee Type

Regular

 

Work Shift

Night (United States of America)

 

Pay Range

$20.43 - $29.21/Hourly

 

Grade

4

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

EEO Statement:

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.