DIVE IN TO A NEW CAREER WITH LESLIE'S: 

Leslie's Pool Supplies is the "World's Largest Retailer of Swimming Pool Supplies." With over 1,000+ retail stores in 39 states plus PRO, Service, E-Commerce, Production, and Distribution divisions, there are many career opportunities at Leslie's. With over 60 years of providing best-in-class products and solutions to our customers, there is nothing that we value more than the development and growth of our team. We strive to create a positive and fun atmosphere where our Team Members feel valued and are enthusiastic about the contributions they make to the success of Leslie's.

Job Overview:  

Coordinate pool equipment service requests through the use of scheduling software. Responsible for maintaining  superior customer service levels in all districts. Will interact with Regional and Local Service Managers, Service Technicians, and stores to resolve scheduling and customer issues. Will interface with customers and Service Technicians analyze problem types and schedules to maximize efficiency and minimize cost. Ability to advise necessary personnel of scheduled service that requires rescheduling or when the committed schedule is running past the committed time given to the customer. Will assist the dispatch supervisor in resolving customer issues. 

Responsibilities:  

Monitor technician schedules to ensure they are running on time to their customers, notify customers if tech is running behind  Make sure all calls for the same day are off the bottom of boards in the first 30 minutes of your shift.  Then you need to put all other calls up and scheduled any that do not have dates and make sure customers have been notified prior to your shift ending.  Follow up on any hold for parts calls from the previous day  Review next day schedule to ensure the right jobs are with the correct techs and move jobs to optimize tech routes  Maintain vinyl liner and safety cover databases, including contacting customers and ordering accordingly:  Play a leadership role in the absence of the dispatch supervisor  Assist dispatch supervisor in resolving customer service challenges.  Maintain vinyl liner and safety cover databases, including contacting customers and ordering accordingly  Mentoring and coaching other dispatchers to improve performance.  Assist dispatch supervisor with special projects.  Maintaining superior customer service levels in all districts.  Coordination and monitoring of service requests and appointments.  Interaction with Regional and Local Service Managers, Service technicians, and stores to resolve scheduling and customer issues.  Scheduling to maximize efficiency and minimize cost.  Communication of service issues to field and customers. Consistently following up with customers to ensure excellent customer service.  Use web-based scheduling software to track and coordinate service orders.  Communicating any possible scheduling delays to ensure all customer commitments are met. 

Qualifications: 

Excellent verbal and written communication skills and exceptional phone etiquette.  Microsoft Word, Excel, and Internet Explorer proficiency with above average keyboarding skills.  Consistently positive, professional interaction with contacts at all levels.  Previous scheduling/dispatching experience.  2 years of retail or call center customer service experience.  History of good attendance and no corrective actions notices on attendance.  Ability to learn the ‘technical’ aspect of the swimming pool industry.   Able to work flexible work schedule and weekends. 

 Leslie's provides a robust benefits package, including:

Comprehensive medical, pharmacy, dental, & vision plan options. Health savings account (with enrollment in the high deductible health plan option). Health & dependent care flexible spending accounts. Company-paid basic life and AD&D insurance. Voluntary supplemental life insurance. Company-paid short-term disability and voluntary long-term disability insurance. Pre-tax and Roth 401(k) with company match. Paid vacation, sick, and bereavement leave. Paid holidays, including a floating personal day. Employee assistance and wellness programs. Earned Wage access is available, allowing early access to a portion of your earned wages before payday. Product discounts at Leslie’s Retail stores.

Leslie’s recognizes a critical component to our continued success is our people. Leslie's is committed to developing and fostering a culture of diversity and inclusion within our company and the communities we serve. A key aspect of building a great team is valuing ideas from many viewpoints, which is why we place a priority on identifying and hiring talented individuals from all backgrounds and perspectives.