Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

As a System Administrator at Kyndryl, you’ll solve complex problems and identify potential future issues across the spectrum of platforms and services. You’ll be at the forefront of new technology and modernization, working with some of our biggest clients – which means some of the biggest in the world.

There’s never a typical day as a System Administrator at Kyndryl, because no two projects are alike. You’ll be managing systems data for clients and providing day-to-day solutions and security compliance. You’ll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients.

One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You’ll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But you’ll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career.

Your future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Expertise:

Having 7+years of Experience in Service Integration and Management 
Governance Leadership: Develop and execute a structured governance plan to monitor, track, and deliver on KPIs, SLAs, and contractual deliverables across all service lines 1.

Service Oversight: Ensure daily governance of aging and pending tickets across global technology bins, including coordination with all partners and resolver groups 1.

Escalation Management: Act as the escalation point for critical issues, driving them to closure and providing detailed synopses to CUSTOMER service owners as needed 1.

Audit & Compliance: Maintain audit trails, respond to audit queries, and ensure compliance with all reconciliation and reporting requirements 1.

SLA Management: Conduct SLA reviews with CUSTOMER stakeholders, seek sign-offs, and ensure adherence to agreed service levels 1.

Team Engagement & Retention: Lead initiatives for talent engagement, training, and retention to minimize resource churn 1.

Continuous Improvement: Propose and implement process enhancements under continual service improvement (CSI) initiatives 1.

Availability & Responsiveness: Ensure 24x7 availability to manage urgent requests and escalations, especially during critical business periods 1.

Preferred Technical and Professional Experience:

Oversee the creation, validation, and analysis of operational reports and dashboards.MIS & Reporting Oversight:

Ensure timely publication of daily, weekly, and monthly reports, including SLA compliance, ticket trends, asset summaries, and compliance dashboards 1.

Collaborate with tools teams to automate reporting and resolve discrepancies in data or formulas.

Maintain a repository of reports and ensure regular backups and version control.

Provide insights and recommendations based on trend analysis to support business decisions and service improvements 1.

ITIL Processes, ServiceNow, Understanding of Digital workplace services, Self Healing, Self Service Concepts, Service Improvement, team Management and Reporting 

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.