At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job TitleService Express Representative

                        

LocationCleveland

                    

FacilityCleveland Clinic Main Campus

                     

DepartmentPatient Support Services-Main Campus Hospital

                      

Job CodeB99975

                     

ShiftDay/Evening/Night/Weekend

                       

Schedule7:00am-3:30pm/10:00am-2:00pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. 

 
A caregiver in this role communicates and dispatches a wide variety of customer service requests to coordinate clinic-wide resources that meet individual caller needs, ensuring exceptional and timely customer service. Exceptional care is a team effort — both at the bedside and in the office. Even if you’ve never considered healthcare as your next step, you’ll find there are many paths to creating a career centered on what matters most to you. There are opportunities to grow and evolve within your role — and even explore new career areas beyond it. 

 

 A caregiver in this position works part-time 24-hour workweek, Monday-Friday between 7:00am-3:30pm and 10:00am-2:00pm. No weekend or evening requirements.

For the first 4-weeks, a new caregiver in this role must be willing to train on 2nd shift from 3:00pm to 11:30pm. 

 

 A caregiver who excels in this role will:  

Dispatch and processes requested services in a high call volume environment. 

Determine appropriate service type, urgency of work requested, and deciphers information for data input into the appropriate software application. 

Coordinate processing and reconciliation of expirations and autopsies between multiple departments, institutes, regional hospitals and outside entities. 

Accept, releases and logs patient, guest, and staff personal items. 

Other duties as assigned 

 

 Minimum qualifications for the ideal future caregiver include:  

High school diploma or GED. 

Minimum of 2 years of experience in a customer service-related role, front desk or call center experience in a high volume area. 

Prior job experience with typing or computer training or equivalent coursework. 

Critical thinking, strong interpersonal and organizational skills, written and communication skills with exceptional customer service. 

Significant attention to detail. 

Knowledge of personal computers sufficient to input/extract data via computer. 

Strong problem-solving skills required to coordinate multiple resources and requests. 

Ability to work with various service requests software application, shared network drives and Microsoft Suite applications such as Excel, PowerPoint, etc. 

 

Preferred qualifications for the ideal future caregiver include: 

Healthcare experience preferred. 

Microsoft Office experience preferred. 

Notary Public (NP) preferred. 

 
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/ 

Physical Requirements:

Ability to perform work in a stationary position for extended periods

Ability to operate a computer and other office equipment

Ability to travel throughout the hospital system

Ability to communicate and exchange accurate information

In some locations, ability to move up to 10 pounds

Personal Protective Equipment:

Follows standard precautions using personal protective equipment as required.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities