Welcome page Returning External Candidate? Log back in! Service Excellence Advocate PRN Location US-NJ-Camden Job ID 55676 Category Professionals Shift 2 Type Per Diem Department Name Service Excellence 1 Cooper Plaza About Us

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

 

Discover why Cooper University Health Care is the employer of choice in South Jersey

Short Description

The Service Excellence Advocate serves as a key liaison between patients, families, and hospital staff, ensuring that patient care concerns and service issues are promptly addressed. This role focuses on enhancing the patient's experience through proactive engagement, effective problem-solving, and collaboration with clinical and administrative leadership. The Service Excellence Advocate is responsible for resolving patient and family concerns, ensuring that feedback is appropriately acted upon, and fostering a patient-centered environment that aligns with organizational goals.

Experience Required 3-5 years preferredCustomer service experience in a hospital setting is preferred Education Requirements HS requiredBachelors preferredSignificant Patient Advisor/Advocate experience may be considered in lieu of a bachelor’s degree
Preferred speaks Spanish/ability to translate medical information License/Certification Requirements LPN/EMT requiredSignificant Patient Advisor/Advocate experience in a healthcare setting may be considered in lieu of licensure/certification. Special Requirements Communication – Ability to communicate with patients, visitors and coworkers
Critical thinking/problem solver, complaint management, conflict negotiation, cultural broker, self-motivated, Excellent oral and written communication skills, good listener, professional manner, respectful, service commitment to customers, requiring limited supervision once trained.  Ability to function at a high level in a fast paced environment
Moderate ability/Skill with Microsoft 365 (Teams, Outlook, Excel, Powerpoint)Experience with EPIC and RL Feedback module a plus Salary Min ($) USD $28.00 Salary Max ($) USD $46.00 Options Apply for this job onlineApplyShareRefer this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed

The New Jersey Pay Transparency Act requires disclosure of the range of pay for this position, which falls within the provided pay grade range. A salary offer will vary based on the job role, applicants experience, qualifications and skills, equity and market data.

Cooper University Health Care is an Equal Opportunity Employer and is committed to equal employment opportunity for all team members. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, or any other status protected by law or regulation. To request reasonable accommodation, contact talent-acquisition@cooperhealth.edu

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