At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go. **_Job Summary:_** Responsible for the maintenance and repair of equipment and other Trane product; Offers off-site/on-site corrective and preventive maintenance as well as other after-scale technical support solutions; Interact with customers to provide information and procedures to address the inquiries, concerns and requests regarding Trane products and services. **_Principal Responsibilities:_** **_1._** Responsible for a project that may be assigned by the Team Leader. **_2._** Coordinates and updates customers regarding maintenance, repairs, and other service-related concern. **_3._** _Supervises a small group of teams as assigned by Team Leader._ **_4._** _Encourages and supports the levels of cooperation between Team and other members of organization to ensure the efficient and effective delivery of the project._ **_5._** _Ensures that his team follows established policies and procedures, adhering to agreed Key Performance Indicators, Service Level Agreements, and quality standards to maximize customer satisfaction._ **_6._** _Ensures statistical information is produced, collected, and analyze on the daily basis to assist the evaluating the efficiency of the team and to inform resource allocation and service improvements._ **_7._** _Supports Service Operations Manager in the development and implication of processes and systems to ensure continuous improvement of the processes._ **_8._** _Ensures compliance, participation, and support to the Environmental, Health and Safety (EHS) programs, and activities and keeping priority in maintaining the workplace safe at all times._ **_Qualifications:_** · Bachelor’s degree from a 4-year college/university or equivalent HVAC/R field experience. · Minimum of 3 years of HVAC work related experience **Job Requirements:** · Must have excellent problem-solving skills, relevant technical skills, and a strong customer service orientation. · Demonstrates good written and verbal communication skills to deal effectively with internal and external customers. · Must be flexible in work habits and work schedule. · Must be adept at transferring technical knowledge to the team members in order to improve service productivity. · Has the ability to remain calm when dealing with difficult people. · Good understanding of the need for confidentiality and compliance with the organization’s policies. We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.